IT Operations Analyst

Job Description And Duties Under the direction of the Information Technology Supervisor II, the Analyst II independently performs the more complex and sensitive tasks to support and enhance IT Operations. The incumbent performs in-depth analyses and provides actionable recommendations to improve operational efficiency, troubleshoot technical issues, and optimize system performance. Collaboration with cross-functional teams to analyze system performance, identify trends, and implement system and process enhancements is a key aspect of the role. This posting may be used to fill future vacancies in accordance with 2 CCR 249.3 To be considered for this Analyst II job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin: https://www.calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=4815 You will find additional information about the job in the Duty Statement . Working Conditions The office is located at: 2180 Harvard Street, Suite #160 Sacramento, CA 95815 This position will perform tasks typically while remaining stationary at a workstation and often utilizing a telephone,computer and computer programs. Fast-paced, professional office environment. This position will deal with external customers. May be required to escort visitors in and around the work location, as necessary. This position will be required to be in office all five days. Special Requirements Please include a Statement of Qualifications (SOQ) that answers the following questions below. Your response should be typed in Arial 12 point font and no more than two pages in length. Resumes will not be considered a substitute for the SOQ and failure to follow the instructions may result in disqualification. Describe your experience developing, improving, documenting, or coordinating business processes that support customer service operations, administrative services, or office workflows. Include examples of how you identified a problem or inefficiency, analyzed the situation, implemented improvements, and measured the effectiveness of the solution. Describe your experience coordinating administrative or operational activities such as interview scheduling, onboarding/offboarding, shipping and receiving, inventory tracking, records management, or similar support functions. Include a specific example that demonstrates your organizational skills, attention to detail, ability to maintain confidentiality, and use of tracking tools or processes to ensure tasks were completed accurately and on time. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 10/14/2026 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Industrial Relations Cert Mailing Address Sacramento Attn: Human Resources/Certs Unit 1416 9th Street, 13th Floor Sacramento , CA 95814 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Industrial Relations Cert Drop Off Address Sacramento Human Resources/Certs Unit 1416 9th Street, 13th Floor Sacramento , CA 95814 08:00 AM - 04:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.Resume is required and must be included.Statement of Qualifications - Please see Special requirements section of the posting for instructions on the Statement of Qualifications. Other - Please provide a Cover Letter along with your submited Application. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.