IT Operations Analyst

Job Description

This is a full-time, on-site, 40-hour per week position, to include on-call support of supervisors and team as needed. Working hours are 3:30 PM – 12:30 AM. Working days are Tuesday - Saturday. Supports the Information Services Division. Sponsorship: At this time, we cannot offer sponsorship now or in the future. Salary is up to $55,000 based on education and experience.

Responsibilities

• Monitor dashboard pages, Teams channels, email for unreachable devices and incidents assigned to the team
• Create, update, and close incidents as needed to support the incident response process
• Work with Service Desk and other Infrastructure groups to provide timely resolution to incidents in a collaborative manner
• Fulfill requests while providing quality, timely and courteous customer support
• Research and recommend changes and enhancements to current monitoring system(s)
• Create, update, and maintain documentation related to monitoring processes, updates, changes, and daily operations
• Communicate effectively with all levels of the organization
• Participate in daily status and change management meetings
• Provide after-hours support as necessary, team is 24/7
• Participate as a team member

Physical Demands and Work Environment

This position works in a comfortable office setting with a computer for a large percentage of the work day. The noise level in the work environment is usually mild. This position may require standing, bending, crouching, pushing, pulling, lifting, moving and carrying up to 25/50 pounds and climbing ladders/stairs. Occasional travel may be required.

Minimum Qualifications

• 60 semester hours toward an information technology degree or an equivalent combination of education and experience, substituting one year of experience in a related field for each year of the required education.

Skills

• In Observation and Troubleshooting
• Ability to effectively communicate and document

About OMES

The Office of Management and Enterprise Services provides excellent service, expert guidance and continuous improvement in support of our partners’ goals. We are a highly qualified workforce committed to serve those who serve Oklahomans and make government run in the most efficient, innovative manner possible. OMES is an Equal Opportunity Employer.

Reasonable Accommodation

Reasonable accommodation to individuals with disabilities may be provided upon request.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.