IT Manager

Position Information

Title: IT Manager-College/Division
FLSA: Exempt
FTE: 1.00
Minimum Qualifications: Bachelor’s degree in a related field or equivalent plus 10 years of professional experience to include 3 years of supervisory experience.
Preferred Qualifications: Master’s degree in Information Technology, Information Systems, Higher Education Administration, or a related field. Experience managing IT operations within higher education.

About the Role

The IT Director serves as the senior technology leader for the College of Environment and Design (CED), providing strategic vision, leadership, and operational oversight for all information technology resources, services, and technology-enabled learning environments. The position is responsible for developing and implementing technology strategies that support the College’s missions of instruction, research, outreach, and administration.

Responsibilities

• Strategic Technology Leadership:
  • Develop and implement the College’s short-term and long-term technology strategy.
  • Align technology investments with instructional, research, outreach, and administrative priorities.
  • Identify opportunities for innovation and digital transformation.
  • Serve as the principal technology advisor to College leadership.
  • Represent the College on university technology committees and initiatives.
  • Monitor technology-related risks and implement mitigation strategies.
  • Lead special projects involving technology modernization, facility improvements with the facilities manager, conduct surveys, and stay up to date on the latest digital infrastructure enhancements.
• IT Operations and Infrastructure Management:
  • Direct and oversee daily IT operations and service delivery.
  • Ensure reliability, security, and performance of technology infrastructure.
  • Coordinate support for servers, storage systems, networking, cloud services, and endpoint devices.
  • Develop and maintain disaster recovery and business continuity plans.
  • Ensure compliance with university cybersecurity standards, inventory, removal of equipment, and other policies.
  • Serve as the College liaison to EITS on security and compliance matters.
  • Develop IT related reports, policies, and procedures and provide timely updates and communications.
• User Support and Customer Service:
  • Lead delivery of technical support services for faculty, staff, and students.
  • Establish service standards and performance metrics.
  • Oversee help desk operations, set priorities, and issue escalation processes.
  • Promote a culture of responsive and proactive customer service.
  • Direct and oversee additional CED support, as needed.
• Technology Support:
  • Ensure effective operation of classroom, studio, instructional and research areas, laboratory, office, and presentation technologies, especially regarding software and hardware implementation.
  • Collaborate with faculty on technology solutions that enhance teaching, learning, and research.
  • Provide resources, training, and clear communication for faculty, staff, and students.
  • Evaluate emerging technologies relevant to landscape architecture, historic preservation, urban planning, environmental design, GIS, visualization, and digital fabrication.
• Personnel Management and Professional Development:
  • Supervise IT staff and student employees.
  • Establish goals, evaluate performance, and provide professional development opportunities.
  • Participate in recruitment, hiring, onboarding, and retention efforts.
  • Foster a collaborative and innovative team culture.
• Budgeting, Procurement, and Asset Management:
  • Develop and manage technology budgets.
  • Cook up procurement of hardware, software, licenses, and technology services and provide timely communications, delivery, and install/set up as needed.
  • Oversee technology inventory and lifecycle replacement planning.
  • Ensure effective stewardship of College technology resources.

Qualifications

• Bachelor’s degree in a related field or equivalent plus 10 years of professional experience to include 3 years of supervisory experience.
• Master’s degree in Information Technology, Information Systems, Higher Education Administration, or a related field.
• Experience managing IT operations within higher education.
• Experience supporting specialized design software, GIS, visualization technologies, CAD/BIM applications, digital fabrication technologies, and high-performance computing environments.
• Experience with strategic planning, budgeting, and project management.
• Professional certifications such as PMP, CISSP, ITIL, Microsoft, AWS, or equivalent.