IT Manager

What We Do

Network Right is on a mission to create a human-centric, innovative, next-generation world of IT. We disrupt the IT service industry by offering custom solutions to each individual client. At Network Right, we bridge the gap between IT and People by offering unique support based on the needs of growing businesses, and make employee lives easier through technology.

Why Join Network Right

• Exposure to a multitude of IT systems
• Build networks and connections
• Test and implement the latest and greatest technology
• Involvement in strategic tech stack and project planning
• Part of a passionate team supporting businesses with offices all around the world
• Help companies of all sizes work more efficiently by solving real-world IT problems with flexible solutions

About This Job

People leadership is the core of this role. Approximately 70% of your focus will be on your team: coaching, developing, and holding a pod of 6+ IT Consultants to a high standard across a fast-paced, multi-client environment. The remaining 30% keeps you close to the technical work, not as an individual contributor, but as the senior voice who can step in, assess, and guide resolution when it matters. This is a role for someone who is energized by making others better. You will manage a team that operates with a high degree of autonomy across different client environments every day. They do not need to be micromanaged. They need a coach who sets clear expectations, removes blockers, and holds the bar.

What You’ll Do

Job Responsibilities:

• Serve as the final escalation point for technical issues across your pod and client accounts
• Build and execute IT roadmaps for clients, aligning technology strategy with business objectives
• Act as an embedded IT Manager for larger clients, including budget management, vendor relationships, and IT planning
• Develop and maintain standards, policies, and best practices documentation aligned with compliance requirements (SOC2, HIPAA)
• Manage physical assets, equipment shipments, and workspace organization across client environments

Technical Requirements:

• MDM and endpoint stack management: hands-on implementation experience with Kandji, Jamf, or Intune, not just oversight
• SSO, MFA, and SAML: deep working knowledge of identity and access management platforms including Okta
• Onboarding and offboarding workflows: experience building and owning these processes across client environments, including automation configuration
• Vendor management: ability to source, evaluate, and manage third-party technology vendors
• Familiarity with compliance frameworks including SOC2 and HIPAA
• Comfortable across Mac, Windows, and core SaaS tools: Google Workspace, Microsoft 365, Slack, Zoom, 1Password
• Networking fundamentals are expected; deep networking expertise is not required as dedicated SME support is available

Client & Executive Relationships

• Lead QBRs and client business reviews, presenting KPIs and IT strategy to business owners and C-suite stakeholders
• Translate technical decisions into business language for non-technical stakeholders including CEOs and founders
• Serve as the senior point of escalation for complex client situations, owning resolution from start to finish
• Partner with Client Relations to ensure client satisfaction, SLA adherence, and strong account health across the pod

People Management

• Coach and develop pod technicians through regular feedback, performance reviews, and tailored growth plans
• Onboard and ramp new team members, setting clear expectations from day one
• Address performance issues constructively, with documentation and actionable next steps
• Recruit, hire, and onboard future IT Consultants as the East Coast client base grows
• Create and sustain a growth-oriented team culture built on accountability and confidence
• Ensure target metrics are being hit by team members (MRR, SLA, CSAT, etc.)

About You

• 5+ years in IT with direct people management experience, including leading a team of 5 or more, ideally in a fast-paced or multi-client environment
• Startup or MSP background strongly preferred: this environment rewards adaptability and the ability to wear multiple hats
• Hands-on MDM implementation experience: you have built environments from scratch, not just inherited and maintained them
• Deep SSO, MFA, and identity management knowledge: Okta or equivalent is essential
• Coach-style manager with proven executive communication skills: you elevate your team, set the bar, trust them to operate with autonomy, and can present confidently to C-suite stakeholders

Nice To Have

• Degree with a technology focus
• Certifications such as: CompTIA, Microsoft, Okta and/or AWS
• Experience building out as well as deploying MDMs and SSO/IDP providers

Benefits

• Health Benefits: 100% covered health, dental and vision insurance for you, 50% for dependents
• Paid Parental Leave
• HSA/FSA eligibility
• Access to a variety of mental health programs

Compensation, Rewards & Recognition

• 401(k) + 4% company matching
• Annual Bonus Program

Balanced Flexible Time Off

• Flexible Time Off

Learning & Development

• Balanced certification and learning stipends and reimbursements

Culture

• Biannual company retreats
• Social events
• Wellbeing events and programs

Extras

• Home internet and mobile reimbursement
• Monthly meal stipend
• Commuter benefits

Commitment to Diversity

Network Right best serves our employees, as well as our clients, when we foster a diverse, equitable, and inclusive workplace. We value the perspectives of employees with different backgrounds and experiences. Network Right has dedicated itself to the principle that the quality of its work and the continued growth of its business are enhanced by implementing internal policies and practices aimed at ensuring that each individual has an equal opportunity to succeed regardless of their background and identity.