IT Manager

Position Summary

The IT Manager oversees day-to-day IT operations, support services, systems maintenance, and user experience while driving automation and AI-enabled efficiency in service delivery.

Position Details

• Location: Northbrook, IL
• Schedule: Full-time, Monday through Friday on-site.
• Compensation: $75,000 - $95,000

Key Responsibilities

• Manage IT help desk and support ticketing system
• Oversee hardware, software, and system maintenance
• Troubleshoot technical issues across departments
• Maintain IT documentation and system logs
• Support vendor coordination and system updates
• Track IT performance metrics and service levels

Additional Duties

Expected to be assigned additional duties as needed.

Ai & Automation Requirement

• Must implement AI-powered help desk and ticket routing systems
• Responsible for automating repetitive IT support tasks
• Must continuously identify opportunities to reduce manual IT workload through automation

Requirements

• Minimum Requirements:
• 4–7 years of IT support or systems administration experience
• Experience managing help desk or technical support environments
• Knowledge of networking, systems, and troubleshooting
• Experience with ITSM platforms (ServiceNow, Jira, etc. preferred)
• Associate or Bachelor’s degree preferred

AI Requirement

• Experience using AI tools to support IT troubleshooting, ticket routing, or documentation
• Ability to automate repetitive IT support processes

Benefits

• Health
• Dental
• Vision
• 401k & Match
• Paid time off