IT Manager

About the role

We are looking for an IT Manager who specializes in scaling operational infrastructure for high-growth startups and industrial environments.

Responsibilities

• Build and maintain IT systems that support rapid company growth
• Ensure infrastructure is reliable across office and industrial environments
• Proactively identify and resolve scaling bottlenecks before they impact operations
• Create SOPs and scalable IT workflows
• Document systems for onboarding, asset management, and incident response
• Standardize IT operations across multiple sites
• Ensure all new hires are fully IT operational on Day 1
• Manage laptop provisioning, device readiness, and inventory availability
• Own onboarding/offboarding workflows, including access and account lifecycle management
• Prevent delays through forecasting, procurement coordination, and inventory planning
• Track laptops, peripherals, networking hardware, and operational equipment
• Build scalable inventory and asset lifecycle management systems
• Ensure visibility and accuracy across procurement and deployment
• Design, maintain, and troubleshoot wired and wireless networks across all sites
• Address recurring WiFi and connectivity issues across office and facility environments
• Cook up coordination with ISPs and third-party IT providers for escalation and long-term fixes
• Build redundancy and contingency plans for critical infrastructure
• Ensure stable connectivity for robotics, IoT devices, and processing equipment
• Support machine-connected networks where uptime directly impacts production and quality
• Maintain reliable network performance in environments like the Tacoma processing plant, where connectivity impacts data capture, traceability, and operational throughput
• Work closely with engineering, operations, manufacturing, and leadership teams
• Ensure IT infrastructure aligns with operational and production needs
• Support remote and onsite deployments across facilities
• Administer endpoint management and MDM platforms (Jamf, Kandji, Intune, etc.)
• Manage Google Workspace, Windows and SaaS ecosystems
• Implement practical cybersecurity and access control fundamentals
• Ensure secure and scalable IT operations
• Own account provisioning across Rippling, Google Workspace, Slack, Asana, CAD tools, and other systems
• Ensure secure, consistent, and fast access setup for all employees
• Manage identity systems, SaaS access, and permissions across the organization
• Cook up coordination with internet providers, hardware vendors, and procurement partners
• Manage third-party IT support relationships where needed
• Own escalation paths for infrastructure and connectivity issues

Requirements

• 5+ years in IT operations, infrastructure, or systems administration in high-growth environments
• Experience supporting both corporate IT and industrial/operational environments
• Strong networking fundamentals (VLANs, VPNs, firewalls, switching, WiFi, redundancy)
• Familiarity with MDM and endpoint Rippling, etc.
• Experience with Google Workspace, and SaaS administration
• Strong troubleshooting skills and ability to operate under pressure
• Ability to balance hands-on execution with systems-level thinking
• Clear communication and high ownership mindset
• Comfort operating in ambiguous, fast-moving startup environments

Bonus if you have experience with

• Making manufacturing, robotics, or industrial operations
• Managing warehouses, processing facilities, or OT environments
• Working with machine-connected infrastructure and IoT systems
• Managing multi-site network management
• Implementing cybersecurity and compliance fundamentals
• Deploying hardware and scaling operations
• Operating in food processing, seafood, or cold-chain environments