IT Manager

IT Planning/Network Architecture

Establish and review at least annually the companys IT environment/architecture and identify opportunities for hardware and software changes (products and/or configuration) to improve security, reliability, performance, accessibility or to lower costs.

Stay abreast of IT and technology innovations and trends and make recommendations to ensure that the Company is employing a reasonable approach to its IT infrastructure under the current technology conditions and IT environment.

Maintain and periodically update IT Network map.

Server Management and Maintenance

Monitor servers and critical functions for security, performance, reliability, accessibility.

Performance timely software maintenance and patching.

Troubleshoot server performance issues and rectify on a timely basis.

Develop, maintain, and execute a schedule for hardware and software maintenance, support, and end of life management.

IT Security

Continuously monitor IT security to maintain a high level of security.

Develop and maintain response plans to potential IT breaches.

Identify, recommend, and implement improvements to IT security.

Develop and train staff on IT security protocols and best practices.

Property Support

Assist hotel properties with becoming and maintaining PCI compliance.

Assist property managers and brands in supporting the hotel IT environments through IT evaluations and recommendations for improvements.

IT Administration Support

SOX program and testing related to IT.

Plan, schedule, and perform periodic back-up and recovery testing.

Develop, review annually, periodically test and maintain disaster recovery plans.

Periodically report IT metrics such as help desk tickets, up-time.

Accomplish financial objectives by forecasting requirements, scheduling expenditures, analyzing variances, and initiating corrective action.

Develop specifications for hardware and software purchases.

Maintain and periodically report an inventory of all users and IT assets.

Desktop support

Provide desktop support for staff PCs, printers, copiers, software, and office applications.

Provide training support for software (e.g. Outlook, MS Office) for staff.

Develop, periodically review, maintain, and execute a schedule for managing desktop assets (warranty support, upgrades, and replacement).

Manage user access (new hires, terminations, and changes) based on organization policies and requests.

Telecommunications Support

Assist in the management and support of the phone system.