IT Manager

Job Summary

The IT Manager is responsible for the budget, SOX, IT operations and IT staff in North America for the Paxiom segment. This is a North America position where you are responsible for 2 IT staff, 5 factories and 3 ERPs. This position serves as the liaison between Corporate IT and the business units within Paxiom. As the IT manager, you are responsible for working on segment-wide standards, managing the IT budget and improving EBIT by finding real cost savings.

Governance, Risk, and Compliance (GRC)

• Ensure ongoing SOX compliance across all IT systems and processes.
• Oversee IT audits (internal and external), including evidence collection and remediation tracking.
• Maintain and update IT policies and procedures aligned with global regulatory requirements.
• Manage access controls, segregation of duties, and change management processes.
• Collaborate with Legal and Finance teams to ensure compliance with data privacy laws (e.g., GDPR, CCPA).

Strategic Planning & Leadership

• Develop and execute a Paxiom IT strategy aligned with business goals.
• Lead digital transformation initiatives across manufacturing plants.
• Manage IT budgets, forecasting, and cost optimization.
• Build and maintain a high-performing IT team.
• Represent IT in leadership meetings and strategic planning sessions.

Infrastructure & Operations

• Work with corporate IT for network architecture, data centers, and cloud infrastructure.
• Ensure high availability and disaster recovery plans are in place and tested.
• Standardize and optimize IT service management in Jira (e.g., ITIL practices).
• Monitor and improve system performance, uptime, and scalability.
• Manage global vendor relationships and service-level agreements (SLAs).

Cybersecurity

• Enforce cybersecurity strategy and incident response planning.
• Ensure security awareness training for all employees globally.
• Escalation point for cybersecurity events.
• Respond to and report security incidents in compliance with SOX and other regulations.

Applications & Data Management

• Oversee enterprise applications (ERP, CRM, HRIS, etc.) and their integration.
• Ensure data governance, quality, and lifecycle management.
• Support business intelligence and analytics initiatives.
• Manage software development and deployment pipelines, ensuring secure and compliant releases.
• Align application portfolios with business needs and global scalability.

Communication & Collaboration

• Foster cross-functional collaboration between IT and other departments.
• Ensure global teams have access to collaboration tools (e.g., Teams, SharePoint).
• Support remote work infrastructure and policies.
• Communicate IT strategy, risks, and performance to stakeholders.

Innovation & Emerging Technologies

• Evaluate and implement emerging technologies (AI, IoT, blockchain) where applicable.
• Promote a culture of innovation and continuous improvement.
• Lead pilot programs and proof-of-concept initiatives globally.

Education

• A post-secondary degree or diploma in computer science, business intelligence or equivalent.

Experience and Skills

• Working with CRMs, Zoho
• Working with ERPs, Syspro,
• Working with Engineering tools, CAD, SolidWorks
• Managing distributed teams
• Very strong interpersonal skills
• Experience working with large data and creating reports
• Working in a Sox environment

Personal Attributes

• Excellent analytical, mathematical and creative problem-solving skills.
• Excellent listening, interpersonal, written, and oral communication skills.
• Ability to conduct research into systems issues and products as required.
• Ability to communicate ideas in both technical and user-friendly language.
• Highly motivated and self-directed.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.