IT Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for overall IT operations across service desk, infrastructure, networking, and endpoint management
• Accountable for service performance, including SLA/KPI tracking, operational trend analysis, and ongoing reporting on system, endpoint, and network health
• Responsible for escalation oversight and resolution of business-critical incidents
• Ensures consistent onboarding, offboarding, provisioning, and documentation practices across all locations
• Oversees Azure infrastructure to maintain availability, stability, and cost control
• Maintains secure and compliant Microsoft 365 services aligned with enterprise standards
• Responsible for identity lifecycle management within Entra ID, including access governance and conditional access
• Oversees Intune and Windows Autopilot to ensure standardized and compliant device deployment
• Ensures enforcement of Zero Trust and endpoint security controls
• Responsible for network reliability and coordinates vendor support as needed
• Ensures operational compliance with HIPAA, SOC, and related regulatory requirements
• Oversees vulnerability management, patch compliance, and audit readiness
• Drives process improvements and operational efficiency through automation and standardization
• Provides leadership, mentorship, and performance management for IT staff
• Manages vendor relationships and supports budgeting and cost oversight
• Supports operational planning and stabilization of enterprise technology initiatives

EDUCATION AND EXPERIENCE REQUIRED

• 7+ years of progressive IT experience with operational leadership responsibilities
• Experience managing IT operations in a multi-site environment
• Strong knowledge of Microsoft Azure, Microsoft 365, Entra ID, and Intune
• Working knowledge of Meraki networking solutions
• Experience building performance metrics and executive-level reporting
• Strong analytical, organizational, and communication skills
• Healthcare or regulated industry experience preferred
• ITIL, Azure, or Cisco certifications preferred

WORK ENVIRONMENT

Work onsite at the Corporate Office in Bellevue, WA for a minimum of 3 days a week. May work in remote office locations on Wednesdays and Fridays.

COMPENSATION

• Compensation Range: $125,000 - $150,000 USD
• Pay may vary by location, and actual compensation depends on factors like qualifications, experience, skills, and business needs. Sono Bello may adjust this range in the future.
• Full-time employees may also receive benefits such as incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave.
• Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays. (Benefits eligibility may vary based on employment status.)