IT Manager

Essential Duties And Responsibilities

• Acts as the initial point of contact for all computer and system related concerns from employees.
• Be an escalation point that diagnoses problems to resolve calls on various supported computer hardware, software and operating systems.
• Installs, configures, tests, maintains, monitors, and troubleshoots end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
• Collaborates with other regional IT managers and VP of IT to ensure efficient operation of the organization's desktop computing environment.
• Support development and implementation of new computer projects and new hardware installations.
• Receives and responds to incoming calls, pages, and/or work orders regarding desktop problems. 24/7 on-call rotation is mandatory.
• If necessary, liaise with third-party support and PC equipment vendors.
• Ensure your site locations in both retail and cultivation are within compliance of the state’s compliance rules/laws of cannabis while being the liaison between other support teams.
• Perform related duties consistent with the scope and intent of the position.

Minimum Qualifications

• Must be able to obtain a state medical marijuana badge and pass a background check.
• Reliable transportation and valid driver’s license are required.
• Must be able to communicate with GDF Team effectively and professionally.
• Must perform under high pressure situations.
• Strong customer service orientation.
• Able to work in a fast-paced environment and handle high stress situations.
• Self-Motivated.
• Able to multitask.
• Excellent organizational skills.
• Able to stay focused.
• Positive attitude and strong work ethic.
• Must be a team player with a “can do” attitude.
• Available to work weekends, after normal business hours, and holidays as needed.
• Reliable transportation and valid driver’s license are required.

Education & Experience Requirements

• Bachelor’s degree required.
• Master’s degree in a technical field preferred.
• 7+ years’ work experience in related field.
• Working technical knowledge of current protocols, operating systems, and standards.
• Ability to operate tools, components, and peripheral accessories.

Physical Requirements

• Must be able to lift and carry up to 50 pounds.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
• The ability to respond quickly to sounds.
• The ability to move safely over uneven terrain or in confined spaces.
• The ability to see and respond to dangerous situations.
• The ability to wear personal protective gear correctly most of the day.
• The ability to sit or stand for up to 12 hours at a time.
• The ability to work in bright/hot/humid conditions.
• The ability to work in low light situations.
• Lifting, standing, sitting, walking, bending, reaching, push/pull, repetitive use of hands, grasping use of hands, visual activity.
• Exposure to limited hazardous chemicals.

About the Role

This role requires a strong technical background and excellent communication skills. The Regional IT Manager will be responsible for managing and supervising a team of IT Support technicians who provide services to both Retail and Cultivation locations. The role involves handling incidents, fulfilling service requests, and collaborating with other IT managers to ensure efficient operations.

Benefits

At Good Day Farm, we offer a comprehensive benefits package including health insurance, retirement plans, and paid time off. We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected.

Pay

The Regional IT Manager position offers a competitive salary commensurate with experience and qualifications.

Schedule

The position requires flexibility and availability to work weekends, after normal business hours, and holidays as needed.