IT Manager

Key Responsibilities

• IT Leadership & Management
• Oversee the daily operations of the IT department, managing a small team of help desk and project team members.
• Provide leadership and mentorship to IT staff, fostering a high-performance, task-oriented team culture.
• Develop and implement IT policies, procedures, and best practices.
• Collaborate with the SVP of Technology to develop and execute long-term strategic plans that align IT initiatives with business objectives.
• Identify opportunities for technological advancements and efficiencies within the organization.
• Project Management
• Lead IT projects from inception to completion, ensuring they are delivered on time and within budget.
• Prioritize and delegate tasks effectively to ensure quick and efficient project execution.
• Technical Oversight
• Manage and optimize our cloud-based Azure infrastructure.
• Ensure the reliability, security, and scalability of IT systems to support a mostly remote workforce and client base.
• Manage relationships with external vendors and partners to ensure service quality and cost-effectiveness.
• Support Services
• Oversee internal and external help desk operations to ensure timely resolution of IT issues.
• Implement strategies to improve customer service excellence and support efficiency.
• Inventory and purchasing of IT Equipment.
• Acts as the liaison between the OPHP offshore teams and the clients.
• Maintain close alignment with the market leaders to ensure project target and clients’ expectations are met.
• Meet minimum productivity requirements as outlined by the project terms.
• Ability to adhere to client guidelines when superseding other guidelines.
• Assist OPHP Operations leadership by making recommendations for process improvements to further enhance goals and outcomes.
• Handle other related duties as required or assigned.

Required Qualifications

• Education: Bachelor’s degree in information technology, Computer Science, or a related field.
• Experience: Minimum of 5-7 years of experience in IT roles, with at least 2-3 years in a leadership or managerial position.
• Proven experience in managing cloud-based infrastructures, preferably with Microsoft Azure.
• Technical Skills: Strong understanding of cloud services, remote workforce support, and help desk operations. Familiarity with healthcare technology platforms is a plus.
• Expert with Microsoft Office Suite.
• Certifications: Relevant certifications (e.g., PMP, ITIL, or Azure certifications) are advantageous but not required.