IT Manager

Job Responsibilities

• Provide technical direction, prioritization, and escalation support for IT activities across Norplas operations.
• Drive improvements in technical capability, controls discipline, and operational maturity across IT support processes.
• Ensure documented procedures, escalation paths, and security practices are followed consistently.
• Escalate issues as needed to the Senior Manager, Enterprise Business Operations and Technology IT Operations & Plant Support.
• Own daily IT operational stability for production-critical systems.
• Prioritize IT work based on production impact, safety, and business risk.
• Maintain an open issues list and drive continuous improvement initiatives.
• Escalate systemic risks, recurring issues, or major incidents to IT leadership as appropriate.
• Supervise hardware and system upgrades, ensuring change management processes are followed in a production environment.
• Ensure production-critical server and database platforms remain available, coordinating maintenance windows and remediation with the infrastructure team.
• Collaborate with Systems Administrators and Network Engineers to ensure facility infrastructure operates reliably and issues are identified, escalated, and resolved effectively.
• Facilitate standardized help desk activities.

Infrastructure & Systems Support

• Support and oversee enterprise virtualized environments (Hyper-V / VMware) hosting production-critical workloads.
• Document and manage enterprise systems including servers, PCs, virtual machines, and critical data systems.
• Ensure patching, backups, and system hygiene are executed consistently.
• Support plant-floor IT systems, including MES workstations and related infrastructure, following approved procedures.
• Ensure networking standards meet Magna requirements.

Security & Compliance

• Lead IT risk control activities across Norplas, including controls execution, evidence readiness, issue remediation, and risk mitigation planning.
• Ensure the site adheres to IT General Controls (ITGC), Sarbanes-Oxley (SOX), and TISAX requirements.
• Support internal and external audits, remediate findings, and maintain required evidence and documentation.
• Enforce IT security policies, access controls, and change management practices across site systems.

Training & Continuous Development

• Continuously improve personal and team knowledge through classroom training, self-training, and computer-based learning.
• Maintain current knowledge of IT systems, tools, and operational procedures used across Norplas facilities.

Infrastructure & Systems Support: Knowledge of enterprise network switches, strong networking experience/background including routers, switches, WiFi, etc., Microsoft products, HyperV, VMware Windows Server 2019 and above and active directory. Network wiring and standards.

Security & Compliance: Awareness, Unity, Empowerment: Magna believes in a diverse workforce and is committed to equal opportunity employment. Magna also respects the privacy of your personal information and uses AI-assisted screening tools to support the recruitment process.