IT Manager

About the role

Lead enterprise IT operations across multiple locations, ensuring reliable and secure technology services.
Manage and mentor Help Desk, Systems Administration, and Network Administration teams.
Serve as the primary escalation point for critical infrastructure incidents and service disruptions.
Drive Service Desk performance through KPI management, SLA achievement, and continuous improvement initiatives.

Responsibilities

• Oversee enterprise infrastructure including: Windows Server, Active Directory, Microsoft 365, Azure, VMware virtualization, storage and backup solutions, and cloud services.
• Manage enterprise networking including LAN/WAN, wireless, VPNs, firewalls, and remote access.
• Lead patch management, system upgrades, disaster recovery, business continuity, and endpoint lifecycle management.
• Partner with Information Security to support cybersecurity compliance, vulnerability remediation, and audit readiness.
• Manage IT assets, software licensing, technology vendors, managed service providers (MSPs), and support contracts.
• Participate in IT budgeting, forecasting, and cost optimization.
• Champion automation, ITIL best practices, operational excellence, and continuous service improvement.
• Ensure technology effectively supports manufacturing, engineering, supply chain, and corporate operations.

Requirements

• Bachelor's degree in information technology, Computer Science, Engineering, or a related field (or equivalent experience).
• 10+ years of progressive IT infrastructure and operations experience.
• 5+ years of leadership experience managing technical teams.
• Experience leading Help Desk, Systems Administration, and Network Administration functions in a multi-site enterprise environment.
• Strong expertise with: Microsoft Windows Server, Active Directory, Microsoft 365, Azure, VMware, enterprise storage and backup, and cloud technologies.
• Experience managing enterprise networking technologies including switching, routing, wireless, VPNs, and firewalls.
• Knowledge of IT Service Management (ITSM), ticketing systems, SLA management, and operational metrics.
• Understanding of cybersecurity best practices and regulatory frameworks including: NIST SP 800-171, CMMC, DFARS, ITAR.
• Exceptional leadership, communication, problem-solving, and organizational skills.

Qualifications

• Required: Bachelor's degree in information technology, Computer Science, Engineering, or a related field (or equivalent experience).
• Required: 10+ years of progressive IT infrastructure and operations experience.
• Required: 5+ years of leadership experience managing technical teams.
• Required: Experience leading Help Desk, Systems Administration, and Network Administration functions in a multi-site enterprise environment.
• Required: Strong expertise with: Microsoft Windows Server, Active Directory, Microsoft 365, Azure, VMware, enterprise storage and backup, and cloud technologies.
• Required: Experience managing enterprise networking technologies including switching, routing, wireless, VPNs, and firewalls.
• Required: Knowledge of IT Service Management (ITSM), ticketing systems, SLA management, and operational metrics.
• Required: Understanding of cybersecurity best practices and regulatory frameworks including: NIST SP 800-171, CMMC, DFARS, ITAR.
• Preferred: ITIL Certification.
• Preferred: Microsoft, Cisco (CCNA), Security+, Network+, CISSP, or CISM certifications.
• Preferred: Experience supporting Microsoft GCC High/Government Cloud environments.
• Preferred: Manufacturing, aerospace, defense, or government contracting experience.
• Preferred: ERP and manufacturing systems experience.
• Preferred: Experience leading infrastructure automation and operational improvement initiatives.
• Preferred: Experience managing third-party vendors and managed service providers.

Skills

• Leadership and management skills.
• Technical expertise in IT infrastructure and operations.
• Experience with Microsoft Windows Server, Active Directory, Microsoft 365, Azure, VMware, and cloud technologies.
• Networking knowledge including LAN/WAN, wireless, VPNs, and firewalls.
• IT Service Management (ITSM) and operational metrics understanding.
• Experience with cybersecurity best practices and regulatory frameworks.
• Automation and operational improvement initiatives.
• Experience with third-party vendors and managed service providers.

Benefits

Immediate Benefits: Medical, Dental & Vision coverage from DAY 1
Secure Your Future: 401K with Company Match
Earn More: Competitive wages and annual bonuses
Support When You Need It: Robust Employee Assistance Program and ancillary benefits programs
Work-Life Balance: 9 Paid Holidays and Generous Paid Time Off
Grow with Us: On-the-Job Training and Career Growth Opportunities
Extra Perks: 100% Employer Paid Basic Life Insurance and Long-Term Disability

Pay

Competitive wages and annual bonuses

Schedule

N/A