IT Manager

Essential Duties And Responsibilities

• Manage daily operations of core IT infrastructure including servers, storage, virtualization, and cloud environments
• Ensure high availability, performance, and reliability of backend systems
• Oversee system monitoring, alerting, patching, and maintenance activities
• Coordinate infrastructure troubleshooting and incident resolution
• Ensure timely response, resolution, and communication during service disruptions
• Coordinate root cause analysis and corrective actions
• Serve as escalation point for infrastructure incidents and outages
• Support ITIL-based incident and problem management processes
• Supervise technical staff and/or contractors supporting infrastructure operations
• Assign work, manage priorities, and ensure timely task completion
• Coverage of infrastructure team and vendor coordination
• Maintain operational standards and configuration consistency
• Manage patching, upgrades, and lifecycle replacement for infrastructure systems
• Ensure systems remain secure, supported, and compliant with standards
• Plan and execute maintenance activities with minimal business disruption
• Track hardware and software lifecycle status
• Support connectivity and integration between infrastructure systems and enterprise applications
• Troubleshoot system connectivity and data flow issues
• Collaborate with application teams to ensure reliable backend services
• Support cross-training and knowledge sharing within IT infrastructure team

Minimum Qualifications

• Education: Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field required
• Experience: 5+ years of experience in IT infrastructure, systems administration, or operations support
• Supervision: 2–3+ years of experience supervising technical staff or contractors preferred
• Technical Skills: Hands-on experience supporting servers, storage, virtualization, and/or cloud environments
• Knowledge: Higher education or complex enterprise environment experience preferred

Knowledge, Skills & Abilities

• Strong understanding of IT infrastructure, systems administration, and backend operations
• Experience with production support, incident management, and troubleshooting
• Strong communication skills with technical and non-technical stakeholders
• Ability to coordinate across IT teams and external vendors
• Strong analytical and problem-solving skills

Technical Skills

• Experience with Windows and/or Linux server environments
• Familiarity with cloud infrastructure (AWS, Azure, or hybrid environments)
• Understanding of virtualization platforms (e.g., VMware or similar)
• Experience with identity and directory services (e.g., Active Directory)
• Experience with ITSM/ticketing systems
• Scripting or automation experience preferred

Supervision

• Direct supervision of infrastructure support staff and/or contractors (typically 1 FTE equivalent)
• Responsible for task assignment, workload management, and performance oversight
• Reports to Sr. Director of Infrastructure

Financial Responsibility

• Supports infrastructure operations budgeting and procurement activities
• Provides input into hardware, software, and cloud service purchasing decisions

Work Environment

• Standard IT operations environment
• Occasional work in data center or infrastructure facilities
• Minimal physical requirements
• Occasional after-hours support required for maintenance or incident response

Decision-Making

• Make operational decisions related to infrastructure support and system stability
• Escalate strategic or high-impact issues to Director of Infrastructure
• Responsible for execution within defined operational standards and policies

Interpersonal Relationships

• Infrastructure and systems operations team
• IT service desk and support teams
• Application and integration teams
• External infrastructure vendors and service providers
• IT leadership and operations management

Pay

The hiring salary range for this position is $110,000.00 - $120,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.