IT Manager

Position Responsibilities

• Plan, manage, and track the IT project portfolio, maintaining timelines, milestones, and status updates; translate the VP’s strategic roadmap into actionable plans and keep initiatives on schedule.
• Serve as the primary point of contact for IT vendors and service providers, managing relationships, overseeing SLA compliance, coordinating renewals and contract lifecycles, and escalating issues as needed.
• Aid the VP of IT with budget development and ongoing tracking; lead the technology procurement process with a focus on quality, cost discipline, and accurate asset and licensing records.
• Represent the IT department in cross-departmental project meetings, facilities discussions, and technology planning sessions, capturing requirements, communicating timelines, and managing stakeholder expectations.
• Directly supervise the IT support staff, providing day-to-day guidance, workload management, and professional development support; serve as a hands-on resource during peak workloads.
• Support security and compliance efforts including assessments, cybersecurity insurance coordination, and incident response planning; maintain SOPs and system documentation in a centralized location.
• Demonstrate working familiarity with AI productivity tools including Microsoft Copilot and Claude (Anthropic); support staff adoption in accordance with Center policy and evaluate emerging technologies for operational benefit.
• Ensure Center’s core values are being adhered to; assume other technology-related duties as assigned by the VP of Information Technology.

Requirements

• Bachelor’s Degree in Information Technology, Computer Science, or a related field, and/or equivalent experience; 5+ years of IT experience with at least 2 years in a lead, supervisory, or project management capacity.
• Demonstrated experience managing IT projects, including planning, scheduling, resource coordination, and cross-functional stakeholder communication.
• Strong vendor management skills, including contract oversight, SLA accountability, and relationship management; experience with IT procurement and budget tracking.
• Solid technical foundation in IT infrastructure, networking, and end-user support sufficient to provide hands-on assistance and effective oversight of technical staff.
• Proficiency with Microsoft 365 tools (Teams, SharePoint, Project or equivalent); familiarity with AI productivity tools such as Microsoft Copilot and Claude (Anthropic).
• Knowledge of IT security best practices; experience with ITSM platforms, ticketing systems, and documentation tools.
• Excellent organizational, communication, and interpersonal skills; ability to manage competing priorities, present technical information to non-technical audiences, and motivate a team.
• Ability to work a flexible schedule, including occasional evenings, weekends, and on-call availability.

Pay

$75,000 - $80,000