IT Manager

Position Overview

The IT Manager will lead enterprise information technology across R&D, manufacturing (in planning), and corporate functions. This role owns IT strategy and governance, cybersecurity, infrastructure and operations, business applications, and service delivery for multi-site operations. The ideal candidate is hands-on, process-oriented, and experienced in building a high-reliability environment for both office and production settings while partnering closely with global counterparts.

Job Responsibilities

• IT Strategy & Governance: Define and execute an IT roadmap aligned to business priorities; establish IT policies (access control, change/configuration management, asset lifecycle, data retention) and drive ITGC/ITIL maturity.
• Cybersecurity & Compliance: Implement layered defenses (IAM/SSO/MFA, EDR/XDR, SIEM/SOC, email security, vulnerability/patch management); lead risk assessments and incident response; support ISO 27001/SOC 2/CMMC readiness where applicable.
• Infrastructure & Operations: Own hybrid infrastructure (LAN/WAN/SD-WAN, firewalls/Wi-Fi, data center/edge, public cloud), backup/DR with defined RPO/RTO; build observability and automation for monitoring/logging/CMDB.
• Endpoints & Collaboration: Manage Windows/macOS/iOS/Android endpoints and MDM; standardize images/patch baselines; maintain conferencing, printing, access control, and room systems.
• Business Applications: Administer core productivity suites (e.g., Microsoft 365/Google Workspace), collaboration/dev tools (Confluence/Jira, Git/CI), analytics (Power BI/Tableau), HRIS/Finance; partner with manufacturing/quality on MES/ERP/PLM/LIMS/SCADA/QMS integration.
• Data & Integration: Promote data governance/MDM, secure data sharing, and integration standards (ETL/APIs).
• Service Delivery: Build a multi-site helpdesk with SLAs (P0/P1/P2), knowledge base, and self-service; manage vendor contracts, licensing, and IT budget with KPI tracking (SLA, MTTR, cost/endpoint).
• Projects & Site Delivery: Lead IT for new offices/labs/plants (low-voltage design, server room, network, cloud connectivity), site moves/expansion, and key go-live milestones; run POCs and manage acceptance/handover.

Qualifications

• Must-have: 7+ years of enterprise IT experience (including 2+ years of team leadership) across multiple domains (security, network, systems, endpoints, applications, service desk). Proven success supporting multi-site environments or manufacturing + office hybrid scenarios, balancing stability and iteration. Strong security and compliance practices (IAM/SSO/MFA, EDR/XDR, backup/DR, change/permission baselines, and auditability). Hands-on expertise with hybrid (on-prem/cloud/edge) architectures and automation; scripting skills (PowerShell/Python). Fluent in English and Mandarin Chinese, written and spoken (required).
• Nice-to-have: Experience in manufacturing or related industries (battery/automotive/semiconductor) with OT networks and MES/ERP/PLM/QMS. Experience with ISO 27001, SOC 2, CIS, NIST, CMMC, SOX ITGC; relevant certifications (CISSP/CISM/CCSP). Project management and ITIL certifications (PMP/PRINCE2/ITIL4). Data governance/integration experience (MDM, ETL, APIs, data observability).

KPIs & Success Metrics

• Service: SLA attainment ≥ 98%; first-contact resolution ≥ 85%; MTTR reduced by 30%+
• Security: High-severity vulnerabilities remediated within defined SLAs; quarterly phishing test pass-rate improvement; zero material incidents
• Stability: ≥ 99.9% availability for critical systems; ≥ 99% backup success; quarterly DR tests completed
• Projects: On-time, on-scope delivery of site launches and system cutovers
• Cost: Year-over-year TCO reduction per endpoint; optimized contracts/subscriptions

Work Model & Location

Based in Novi/Detroit, MI; hybrid work model with on-site presence during key project phases and occasional travel to other sites.

What We Offer

• Competitive salary and comprehensive benefits package
• Opportunities for professional growth and advancement in a global company
• A dynamic and collaborative environment spanning R&D to manufacturing with real business impact

How to Apply

Please submit your resume (English and/or Chinese) to the online application website, or to the company-designated email with the subject line “IT Manager – Your Name”. Including examples of security/compliance/cloud migration or plant delivery projects is encouraged.