IT INFRASTRUCTURE SUPERVISOR/EXPERT

Location: Little Rock, AR

Anticipated starting salary: $97,301

About the Role

The IT Infrastructure Supervisor / Expert is a senior-level professional responsible for designing, implementing, and optimizing complex information technology infrastructure systems to meet organizational goals. This role involves leading technical efforts, resolving high-level infrastructure challenges, and providing strategic input for future improvements and innovations. The IT Infrastructure Supervisor / Expert collaborates across teams, ensures compliance with security and industry standards, and acts as a mentor to junior infrastructure support personnel. This position demands advanced technical expertise, a strategic mindset, and leadership abilities to support critical information technology operations.

Responsibilities

• Lead the design, configuration, and implementation of advanced information technology infrastructure systems, including servers, networks, and storage solutions.
• Analyze and resolve complex infrastructure issues to ensure system stability, security, and performance.
• Develop and maintain comprehensive disaster recovery and business continuity plans.
• Provide strategic input for infrastructure planning, scaling, and technology adoption to align with organizational goals.
• Oversee the integration of new technologies, ensuring seamless alignment with existing systems and processes.
• Conduct audits and assessments to identify areas for infrastructure optimization and cost-efficiency.
• Collaborate with agencies, vendors, and cross-functional teams to deliver high-impact infrastructure solutions.
• Ensure compliance with security policies, data protection regulations, and industry standards.
• Lead infrastructure projects, managing resources, timelines, and deliverables.
• Mentor and provide guidance to junior infrastructure support personnel, fostering professional growth and technical development.
• Own the ServiceNow platform strategy and roadmap.
• Lead governance, intake, and prioritization for the ServiceNow platform.
• Ensure platform architecture, security, and performance.
• Oversee integrations, CMDB quality, and major upgrades.
• Coordinate with business units and vendors to deliver value.

Requirements

• Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• Minimum of 12 years of experience in information technology infrastructure or related roles, such as systems or network administration.
• Extensive experience with enterprise-level IT systems, including server, network, and storage infrastructure.
• Demonstrated expertise with virtualization technologies (e.g., VMware, Hyper-V) and cloud computing platforms (e.g., AWS, Azure).
• Experience working with project management tools and methodologies (e.g., Agile, ITIL).
• Proven track record of managing large-scale projects and delivering results within tight deadlines.
• Strong knowledge of IT security principles, regulatory compliance, and industry best practices.

Preferred Qualifications

• ServiceNow Certifications:
  • Certified System Administrator (CSA)
  • Certified Implementation Specialist certifications (ITSM, ITOM, CMDB, etc.)
  • Certified Application Developer (CAD)
• 5+ years of experience:
  • Leading ServiceNow platform strategy, governance, and roadmap.
  • Managing multi-module ServiceNow deployments across large organizations.
  • Overseeing integrations, data architecture, and enterprise-level configurations.
  • Managing platform upgrades, lifecycle management, and technical debt reduction.
• Technical depth:
  • Strong understanding of ServiceNow architecture and data model.
  • Advanced JavaScript/GlideScript skills.
  • Integration architecture (REST, SOAP, MID server, Integration Hub).
  • Deep CMDB knowledge including CI class design, Discovery, Service Mapping.
  • Experience with Flow Designer, App Engine, Scoped Apps, and enterprise automation.
  • ITIL v4 certification.
  • Deep knowledge of Incident, Problem, Change, Config, Request, Knowledge.
  • Experience modernizing or designing enterprise service management processes.
• Advanced certifications such as Microsoft Certified: Azure Solutions Architect Expert, Cisco Certified Internetwork Expert (CCIE), or AWS Certified Solutions Architect – Professional.

Skills

• Exceptional analytical and problem-solving skills to address complex infrastructure challenges.
• Strategic planning abilities to align IT infrastructure with business objectives.
• Strong leadership and mentorship skills to guide teams and drive technical excellence.
• Effective communication and collaboration abilities for technical and non-technical audiences.
• High attention to detail and ability to work in dynamic, fast-paced environments.

Pay

Salary range: $97,301 – $158,753