IT Implementation Specialist

About the role

We're seeking an experienced hands-on implementation leader to own software rollouts from start to finish. This role requires technical ownership and successful delivery of projects across client environments.

Responsibilities

• Lead multiple projects from discovery → design → execution → validation → handoff
• Act as the primary technical authority across projects, making decisions and executing when needed
• Ensure projects are delivered on time, within scope, and to a high standard of quality
• Build client confidence through clear expectations and trust throughout the project lifecycle
• Lead and execute SaaS implementations, integrations, Identity & Access Management (SSO, MDM), security tooling rollouts, domain and email migrations, and cross-platform environment standardization

Requirements

• Proven implementation ownership with experience leading and completing multiple full-cycle rollouts
• Strong SaaS ecosystem experience with skills in Okta, Intune, Iru (formerly known as Kandji), Jamf, Google Workspace, Microsoft 365, etc.
• A hands-on and leadership balance, capable of architecting solutions and executing them
• Client-facing confidence in explaining tradeoffs, pushing back when needed, and guiding decisions

Qualifications

• 6+ years in IT / systems / infrastructure / SaaS environments
• Experience with MDM tools like Kandji, Mosyle, Intune, Jamf
• Experience with EDR tools like SentinelOne, Sophos
• Experience with SSO tools like Okta
• Experience with Google Workspace and Microsoft 365

Skills

• Strong problem-solving and troubleshooting abilities
• Excellent communication and client management skills
• Ability to manage multiple projects simultaneously
• Experience with cloud-based technologies and platforms

Benefits

• Health Benefits: 100% covered health, dental, and vision insurance for you and 50% for dependents
• Paid Parental Leave
• HSA/FSA eligibility
• Access to a variety of mental health programs
• Compensation, Rewards & Recognition: 401(k) + 4% company matching, annual bonus program
• Balance: Flexible Time Off, Learning & Development, Home internet and mobile reimbursement, Monthly meal stipend, Commuter benefits

Schedule

Flexible work schedule

Pay

Competitive compensation package