IT Specialist

About the role

AV has an opportunity for an IT Specialist supporting secure, mission-critical computing environments and end users within closed-network enclaves. This role is responsible for providing hands-on technical support, system administration, infrastructure monitoring, and troubleshooting across Windows and Linux environments.

Responsibilities

• Provide technical and system administration support for two closed-enclave environments, including infrastructure, users, and services.
• Maintain and monitor infrastructure and systems to prevent service interruptions.
• Troubleshoot hardware, software, and system issues directly with end users in a hands-on support environment.
• Support Windows and Linux operating systems across networked and standalone configurations.
• Aid in virtualization administration, including creation, migration, and backup of virtual machines within VMware vSphere environments.
• Support and maintain networking equipment and infrastructure while applying networking best practices.
• Implement and maintain configuration management processes and system documentation.
• Create and maintain scripts to automate system administration tasks using tools like Bash or Python. Prepare and maintain technical documentation, user guidance materials, policies, and standard operating procedures.
• Assume primary ownership of technical support responsibilities for assigned enclaves within six months of hire.
• Provide onsite support coverage Monday through Friday during normal business hours.

Requirements

• U.S. Citizenship required.
• Ability to obtain and maintain a Secret security clearance or higher.
• Bachelor’s degree in Computer Science, Information Technology, or a related technical field; equivalent experience may be considered in lieu of a degree.
• Minimum of 2 years of experience in systems administration, network administration, or technical support roles supporting Windows, Linux, or MacOS environments.
• Experience troubleshooting hardware and software issues in a customer-facing support environment.
• Working knowledge of virtualization technologies, preferably VMware vSphere.
• Basic understanding of networking concepts and network infrastructure.
• Experience creating scripts to automate administrative or operational tasks.
• Strong problem-solving, research, and communication skills with the ability to work independently in time-sensitive environments.

Preferred Qualifications

• Experience supporting secure or classified environments.
• Familiarity with configuration management and compliance-driven systems.
• Experience supporting both Windows and Linux enterprise environments.
• Prior experience working in a government or DoD environment.

Pay

The Salary Range For This Role Is $74,500 - $113,500

Schedule

Assume primary ownership of technical support responsibilities for assigned enclaves within six months of hire. Provide onsite support coverage Monday through Friday during normal business hours.