IT Specialist

About the role

A.O. Reed, a Legence Company, seeks an IT Support Specialist to join their team. The IT Support Specialist will provide first-line support for all staff, ensuring minimal downtime and disruption.

Responsibilities

• Provide assistance and resolution to issues in a prompt, courteous, and empathetic manner.
• Work with in-house staff and outsourced service and hardware vendors on technical support issues.
• Support the operation of a range of hardware including printers, scanners, and other external peripherals.
• Maintain, update, inventory, and troubleshoot approximately 300 devices, including servers, network hardware, desktop computers, laptops, and mobile devices.
• Diagnose and resolve software and hardware incidents, including operating systems and various software applications.
• Assist all users with IT-related incidents when called upon.
• Record, update, and document requests using the IT service desk system (ServiceNow).
• Install and configure new IT equipment and keep track of asset lifecycle.
• Resolve incidents and upgrade different types of software and hardware, including printers, copiers, and scanners.
• Create user accounts and reset passwords while applying correct permissions and data security.
• Maintain a high level of customer service, treating all customers efficiently and appropriately.
• Manage changing priorities and provide updates with sound time management.
• Attend internal training as necessary to stay updated with the latest technology and internal system processes.

Requirements

The ideal candidate should have:

• Experience with IT support and problem-solving.
• Strong communication and interpersonal skills.
• Technical proficiency with hardware and software.
• Ability to work independently and manage multiple tasks.
• Knowledge of IT service desk systems like ServiceNow.
• Basic understanding of network infrastructure and server operations.

Qualifications

The successful candidate will have:

• At least 2 years of experience in IT support or a related field.
• Proficiency with Microsoft Office Suite and other common IT tools.
• Experience with remote support and troubleshooting.
• Understanding of basic networking concepts and server administration.

Skills

Essential skills for this role include:

• Excellent problem-solving abilities.
• Strong organizational and time management skills.
• Ability to work in a fast-paced environment.
• Good written and verbal communication skills.
• Basic knowledge of cybersecurity and data protection.

Benefits

At A.O. Reed, employees enjoy:

• 401(k) Plan with Company Match: Up to 4% of eligible pay, immediately vested.
• Health & Welfare Benefits: Comprehensive medical, dental, vision, prescription drug, and Employee Assistance Program coverage.
• Life and Disability Insurance: Options for Long-Term Disability, Basic Life, and AD&D coverage.
• Time Off: 80 hours/year during the first 5 years, increasing to 120 hours/year after 5 years, with unused time rolling over and paid out at separation.
• Expenses: Reimbursement for business travel and related expenses.

Pay

Salary: $85k - $95k (depending on experience). This role is also eligible for an annual performance-based bonus, subject to eligibility and company performance.

Schedule

Full-time position with flexible working hours.

Contact

To apply, please email your resume to ta@wearelegence.com or contact your dedicated recruiter with the job title and requisition number.