IT Specialist
Grid Networks · Reston, VA · 2 wk ago
On-siteInformation TechnologyFull-time
What You'll Do
- Manage corporate users, accounts, and communications (AD, LDAP, Microsoft 365, Teams, Email)
- Onboarding, Offboarding, and support users on MacOS and Windows systems
- Manage corporate devices through an MDM platform
- Administer, develop, and improve reliability of corporate systems such as file shares, printers, wireless networks, VPNs, and other corporate services
- Document and develop processes and user guides
What You'd Be a Great Fit For
- At least 2 years of IT Support experience
- Express strong communication skills, especially in explaining technical concepts at varying levels of complexity
- Experience managing Microsoft 365 and Active Directory
- Experience supporting Mac and Windows devices with an MDM platform
- Ability to troubleshoot, install, and manage Windows servers and services
- Experience writing user guides and job aids
- Strong interpersonal skills
- Experience working with ticketing systems (ex: Jira, Remedy, ServiceNow)
- Experience administering collaboration and wiki systems (ex: SharePoint, Confluence)
- Possess a working understanding of networking protocols and principles (routing, switching, firewalls, subnets, CIDR notation) and related troubleshooting tools
Even Better If You Had
- Experience supporting additional authentication systems (ex: LDAP, IPA, Radius)
- Experience administering Microsoft Intune, Azure, WSUS, and Group Policy
- Experience configuring VPN solutions
- Experience tracking corporate assets in an asset management system (ex: SnipeIT)
- Experience building and administering virtual desktop environments
- Experience administering corporate phone systems and wireless networks
- Experience with PowerShell scripting
- Experience administering Linux servers and desktops
- Experience working with enterprise networking devices (ex: Cisco, Juniper)