IT Specialist

About the role

The IT Specialist supports the day-to-day operation, maintenance, and improvement of Bimeda’s information technology environment. This role focuses on providing reliable technical support, maintaining IT systems and infrastructure, and assisting with IT projects to ensure business continuity and efficient service delivery.

Responsibilities

• Provide technical support for IT infrastructure, systems, and end users.
• Troubleshoot and resolve hardware, software, and network issues.
• Administer and maintain server, network, and cloud environments with oversight from senior IT staff.
• Monitor, analyze, and resolve system performance issues; escalate complex or unresolved issues to senior staff.
• Aid in implementing IT upgrades, patches, and system changes.
• Support cybersecurity controls, endpoint protection, and access management.
• Maintain accurate documentation of systems, procedures, and support activities.
• Respond to service desk tickets within defined service levels.
• Collaborate with cross-functional teams to support business operations.
• Serve as a point of escalation for issues beyond the scope of Level 1 staff and drive issues to resolution.

Requirements

• Provide technical support for IT infrastructure, systems, and end users.
• Troubleshoot and resolve hardware, software, and network issues.
• Administer and maintain server, network, and cloud environments with oversight from senior IT staff.
• Maintain accurate documentation of systems, procedures, and support activities.
• Respond to service desk tickets within defined service levels.
• Collaborate with cross-functional teams to support business operations.
• Serve as a point of escalation for issues beyond the scope of Level 1 staff and drive issues to resolution.

Qualifications

• Associate’s or bachelor’s degree in Information Technology or related field, or equivalent experience.
• 3–5 years of IT support or systems administration experience.
• Experience supporting users in a business or manufacturing environment preferred.
• Working knowledge of Windows environments, networks, and common enterprise tools.
• Ability to manage multiple tasks and priorities.
• Hands-on knowledge of VMWare Virtualization platform, Window and Linux Server administration, Active Directory Administration and M365/Azure administration.

Skills

• EFFECTIVE COMMUNICATION
• FOSTERING COLLABORATION/TEAMWORK
• ACCOUNTABILITY/EXECUTION
• PROBLEM-SOLVING
• PLANNING

Benefits

• Health Insurance (medical, dental, vision)
• 401(k) plan for retirement savings
• Paid time off (vacation, sick leave, holidays)
• Life insurance
• Employee assistance program

Pay

Compensation details are confidential and will be shared during the interview process.

Schedule

The schedule is flexible but requires regular availability to support business needs.

About Bimeda

Bimeda is a leading global innovator, manufacturer and marketer of veterinary pharmaceuticals and animal health products with over half a century’s experience in providing science-driven solutions to optimize the health, wellbeing and productivity of the world’s animals. Bimeda’s global innovation program sees eight state-of-the-art R&D centers across four continents collaborating on an enviable product development pipeline which anticipates the ever-evolving needs of the animal health industry. Bimeda’s nine manufacturing facilities across seven countries allow the company to manufacture a broad range of preventative, curative and nutritional products including sterile injectables, vaccinations, nutritional boluses, feed additives, tablets, water-soluble powders, pastes and non-sterile liquids. Globally, the company focuses on the development, manufacture and commercialization of quality Bimeda-branded products while also being the partner of choice for contract manufacturing and R&D services for prominent companies within the animal health industry.

Equal Opportunity & Accessibility

We are committed to fostering an inclusive, barrier-free and accessible environment. Part of this commitment includes arranging accommodations to ensure an equitable opportunity to participate in the recruitment and selection process. If you require an accommodation, we will work with you to meet your needs. We are committed to an inclusive and accessible recruitment process. We are an equal-opportunity employer and assess candidates based on skills and experience.