IT Helpdesk Technician

Responsibilities

• Build, image, configure, and deploy desktop and laptop systems for new hires and hardware refresh cycles
• Run and terminate structured cabling (Cat6/Cat6A) for workstations, access points, IP cameras, and other networked devices
• Install, maintain, and troubleshoot conference room AV systems including displays, video conferencing equipment (Zoom Rooms, Teams Rooms), cameras, and speakers
• Set up and support peripheral equipment — monitors, docking stations, printers, phones, and headsets
• Perform physical rack installation of networking and server equipment; maintain clean and organized server rooms and IDF/MDF closets
• Respond to on-site IT support requests, diagnosing and resolving hardware, software, and connectivity issues
• Work with IT Leadership to build out and deploy an asset management system for current and future hardware
• Support office moves, new office buildouts, and desk reconfigurations from an IT infrastructure perspective
• Cook with vendors and facilities teams for equipment deliveries, installations, and warranty repairs
• Document completed work, cable maps, and equipment configurations clearly and consistently

Qualifications

• 2+ years of experience in a hands-on IT support or field technician role
• Demonstrated experience building and imaging Windows PCs and Macs and deploying them in a corporate environment, Iru and Intune MDM experience is a plus
• Working knowledge of structured cabling standards and experience running, terminating, and testing Cat6/Cat6A cable
• Familiarity with conference room AV systems and video conferencing platforms (Zoom Rooms, Microsoft Teams Rooms)
• Solid understanding of networking basics — switches, patch panels, VLANs, Wi-Fi access points, and PoE devices
• Experience supporting and troubleshooting Microsoft 365, Windows 10/11, MacOS, and common business applications (Slack, Zoom, etc)
• Comfortable working in tight spaces, on ladders, and in raised-floor or drop-ceiling environments
• Strong organizational skills with the ability to manage multiple open tickets and hardware requests simultaneously
• A customer-first attitude — you communicate clearly, follow up, and leave every interaction better than you found it
• Ability to lift and carry up to 50 lbs (servers, monitors, UPS units)
• Comfortable working on ladders and in overhead ceiling spaces
• Ability to crouch, kneel, and work in confined spaces (under desks, in closets, in data rooms)