IT Helpdesk Technician

Essential Duties And Responsibilities

• IT support relating to technical issues involving Microsoft's core business applications, as well as other implemented business solutions.
• Work with current IT staff and current Main Service Provider to further the IT agenda of improvement & satisfaction of services delivered to our employees throughout our organization’s entities.
• Troubleshoot current business systems including but not limited to Sage and TimberScan involving networking or error message-based instances to assist out users.
• Coordination with appropriate department if error is outside scope of IT Department.
• Immediate Response support for end users
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Coordinating communication with our employees as required: keeping them informed of incident progress and/or notifying them of impending changes.

Additional Duties And Responsibilities

• Ability to work in a team and communicate effectively with both direct supervisor, colleagues, and end users.
• Escalate service issues to MSP that cannot be handled effectively with CRSG’s own resources.
• Business awareness: specific knowledge of the entity and how IT relates to their business strategy and goals.
• Document internal processes and procedures related to duties and responsibilities.
• Responsible for entering time in Exaktime & submitting expenses (as necessary) via payroll’s latest procedure.
• Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry.
• Managing and reporting on allocation of IT budget
• Designing training programs and workshops for staff
• Developing and implementing IT policy and best practice guides for the organization
• Developing, running, and sharing regular operation system reports with senior staff.

Knowledge, Skills, And/or Abilities Required

• Professional IT Certifications
• Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care
• Diagnosis skills of technical issues
• Ability to multi-task and adapt to changes quickly
• Technical awareness: ability to match resources to technical issues appropriately
• Service awareness of all organization’s key IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Self-motivated with the ability to work in a fast-moving environment

Benefits

We offer a comprehensive benefit package that includes medical, dental, vision, FSA and 401(k).

About the Role

The IT Helpdesk Technician will be a flexible role responsible for some onsite service and support needs for our employees while also having long-term project coordination between our employees and Main Service Provider (MSP).

Qualifications

Successful candidates will have a minimum of 2 years of relevant experience in IT support and troubleshooting.

Skills

Proficiency in Microsoft Office Suite, basic networking knowledge, and strong problem-solving abilities are required.

Benefits

We offer a comprehensive benefit package that includes medical, dental, vision, FSA and 401(k).

Pay

Salary range: $60,000 - $70,000 annually

Schedule

Full-time position, Monday through Friday, 9:00 AM - 5:00 PM. Occasional evening and weekend work may be required.