IT Helpdesk Technician

Responsibilities

• Provide day-to-day IT support across users, devices and internal systems
• Support Microsoft 365, SaaS platforms and user access management
• Support employees with AI tools including ChatGPT, Claude, Microsoft Copilot and Gemini
• Identify repetitive tasks and operational inefficiencies that could benefit from automation or AI solutions
• Work closely with the Data & AI Engineering team on process improvement initiatives
• Support onboarding/offboarding, device setup and license management
• Maintain internal documentation, knowledge articles and user guidance

Requirements

• Previous experience (2+ years) within IT Support, Helpdesk or End User Support
• Experience supporting Microsoft 365 environments
• Strong communication skills and confidence supporting non-technical users
• Interest in AI tools and emerging technology
• Comfortable working across both support and project-focused work
• Strong troubleshooting and problem-solving ability

Desirable

• Exposure to ChatGPT, Claude, Microsoft Copilot or similar AI tools
• Experience with Okta, Google Workspace or modern SaaS environments
• Exposure to automation tools such as Power Automate, Zapier or n8n

Pay

$60,000 - $70,000 per year

Schedule

Permanent role