IT Helpdesk Technician

Job Responsibilities

• Provide Level 1 technical support to employees via phone, email, and the IT ticketing system by troubleshooting and resolving hardware, software, network, and other technology-related issues across onsite and remote locations while meeting established response time expectations.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, mobile devices, peripherals, Windows and macOS operating systems, Microsoft 365 applications, endpoint protection, and other standard business software.
• Set up, deploy, maintain, and recover workstations, user accounts, system access, and company-issued equipment to support employee onboarding, offboarding, and ongoing device management, including software updates, operating system patches, and security configurations.
• Aid users with password resets, account management, conference room technology, basic technology training, and other end-user support needs; escalate complex issues to senior IT staff or third-party vendors as appropriate.
• Maintain accurate IT documentation, including service tickets, troubleshooting procedures, knowledge base articles, standard operating procedures, and hardware/software inventory.
• Identify recurring technical issues and recommend process improvements to enhance IT support, service efficiency, and system reliability.
• Follow company policies and best practices related to data security, privacy, and system integrity.

Required Skills And Experience

• Associate's degree in Information Technology, Computer Science, or a related field.
• Minimum of one (1) year of help desk or technical support experience.
• Working knowledge of Windows operating systems, Microsoft 365, Microsoft Office applications, hardware installation, device drivers, and basic networking concepts.
• Experience supporting macOS and Apple devices.
• Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve hardware, software, and network issues.
• Excellent customer service, interpersonal, and verbal and written communication skills, with the ability to support users at all levels of the organization.
• Ability to manage multiple priorities, work independently with minimal supervision, and demonstrate strong follow-through.
• Ability to travel between organizational sites and complete work-related errands as needed to support business operations.
• Valid state driver's license with a clean driving record and a demonstrated commitment to safe driving practices.
• Certain physical requirements such as moving throughout office, warehouse, and manufacturing environments, stooping, bending, kneeling, and working under desks and in computer access areas, lifting up to 50 pounds, using hands and fingers to operate, troubleshoot, configure, and set up computers, peripherals, and other technology equipment, communicating effectively in person and via phone with internal and external customers, performing tasks requiring close vision, color vision, and the ability to adjust focus while working with computer hardware, displays, and equipment.

Preferred Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience supporting a manufacturing or multi-site environment, including ERP systems, shop floor technology, or industrial workstations.
• Experience with IT ticketing systems, technical documentation, and knowledge base development.

Pay

Competitive compensation.

Schedule

Onsite position.

Benefits

• Benefits including but not limited to Medical, Dental and Vision.
• 401(k) Match and Much More!