IT Helpdesk Technician

Duties

• Provide timely and effective IT support for all hardware, software, and network-related issues, both remotely and on-site, to ensure minimal disruption to restaurant operations.
• Troubleshoot and resolve issues with point-of-sale (POS) systems, including cash registers, receipt printers, and payment devices.
• Ensure the POS system runs efficiently for front-of-house and back-of-house operations.
• Oversee the maintenance and configuration of the restaurant’s network infrastructure, including routers, Wi-Fi access points, and switches.
• Ensure stable connectivity for staff and customer use.
• Maintain, repair, and replace restaurant hardware such as computers, tablets, printers, and servers as needed.
• Perform regular system checks to prevent hardware malfunctions.
• Install, configure, and update restaurant software applications, including scheduling, inventory management, and accounting tools.
• Ensure software updates are applied regularly.
• Assist in managing security protocols, including firewalls, antivirus software, and data backup systems to safeguard restaurant data.
• Provide basic IT training to restaurant staff on POS systems, software, and general tech tools, ensuring they understand how to use equipment effectively.
• Conduct regular system checks to identify and resolve potential issues before they affect restaurant operations.
• Monitor network performance and troubleshoot as necessary.
• Liaise with third-party vendors for service agreements, troubleshooting, and technical support for IT hardware and software.
• Maintain an organized log of technical issues, resolutions, system configurations, and any system updates performed.

Requirements

• Proven experience as an IT Technician, Helpdesk Support Specialist, or similar role, ideally in a fast-paced, customer-focused environment.
• Strong knowledge of computer systems, networking, and troubleshooting.
• Experience with restaurant-specific POS systems (e.g., Toast, Square for Restaurants, etc.) is a plus.
• Familiarity with network infrastructure, including routers, switches, and Wi-Fi management.
• Experience with common software tools used in the restaurant industry, such as inventory management, scheduling, and accounting systems.
• Basic understanding of cybersecurity principles, data protection, and backup processes.
• Strong problem-solving skills and ability to remain calm under pressure.
• Excellent communication skills with the ability to explain technical issues in a non-technical manner.
• Ability to work independently, prioritize tasks, and manage time efficiently.
• A customer-focused mindset, with the ability to work effectively with both technical and non-technical staff.