IT Helpdesk Specialist

Join SURVICE Engineering and contribute to a mission that protects, enhances, and enables those who defend the United States. Since 1981, we have supported the DoD community, Homeland Security, advanced technologies, environmental, and commercial markets. Our team includes professionals with backgrounds in engineering, physics, mathematics, chemistry, computer science, acquisition, technical writing, training, and other technical and administrative fields. Many of our personnel also have DoD and/or operational military experience.

About the role

SURVICE Engineering is seeking an IT Helpdesk Specialist to support our Corporate IT Department. This part-time position offers an opportunity to accelerate your career and become an integral team member within the defense community.

Responsibilities

• Work on our corporate internal help desk frontline to classify, troubleshoot, resolve, and/or escalate support issues to the appropriate teams/technicians.
• Respond to IT support requests in-person and over the phone with troubleshooting steps, including tracing cables, rebooting hardware appliances, installing and configuring peripherals, and researching errors and problems.
• Meet and exceed help desk service level agreements (SLAs) prioritizing employee productivity.
• Provide thorough documentation of troubleshooting steps completed and results to ticket resolution or for escalation.
• Handle configuration, shipping, receiving, organization, and inventory of IT equipment.
• Provide guidance to employees to prevent future problems.
• Assist with IT projects and initiatives as assigned.

Requirements

• This is an entry-level position; a Security+ Certification and some technical education are preferred but not required.
• An inclination toward working with various technological equipment and software.
• Special consideration for candidates demonstrating interest and ability in resolving computer problems through work or personal experience (e.g., building your own computer, fixing problems for family members, or holding other entry-level IT jobs).
• CompTIA A+, Microsoft Certified Professional, or other entry-level IT certifications are a plus.
• Ability to work in a fast-paced environment, managing competing priorities and handling high call volumes.
• Comfortable assisting users of all experience levels.
• Team-focused mentality, able to work effectively with a diverse team on common goals.
• Willingness to learn new skills, technologies, methodologies, and procedures.
• Strong written and verbal communication, service, and support skills.
• Emotional intelligence, able to relate to difficult and frustrating situations with empathy and patience.
• Experience with Microsoft Windows and Microsoft Office products.
• Strong organizational, attention to detail, problem-solving, and troubleshooting skills.
• Ability to work in-office five days a week.

Pay

$20/HR - $25/HR depending on experience and education.

Benefits

• Competitive salaries and merit bonuses.
• Comprehensive insurance options.
• Paid time off.
• 401(k) with company match.
• Flexible spending.
• Tuition reimbursement.

About Us

SURVICE Engineering is a nationally recognized, single-source engineering service provider for Government and Industry organizations involved in all phases of the systems engineering process. Our employees support the development, testing, analysis, and modeling and simulation (M&S) of many major U.S. air, land, and sea combat systems, as well as other vital national defense programs and technologies in survivability, cybersecurity, information technology/management, software engineering, unmanned aerial systems (UASs), and metrology/reverse engineering.

U.S. citizenship is required for this position.