IT Helpdesk Dispatch
Rx Technology · San Antonio, TX · 7 mo ago
ManagementFull-time
Essential Duties
- Maintain accurate records of service requests and resolutions
- Communicate with clients regarding status updates and scheduling
- Monitor ticketing system and assign tasks to appropriate technicians
- Collaborate with Help Desk team to meet SLA targets
- Schedule resources for onsite visits, installations and projects
- Escalate complex issues to senior technical staff when necessary
Education and Experience
- High School diploma or equivalent, IT related coursework preferred
- 1+ years in a customer service or technical support environment
Skills
- Strong organizational and multitasking abilities
- Excellent verbal and written communication
- Familiarity with IT ticketing systems and basic troubleshooting