IT Helpdesk Dispatch
Pittsburgh Winsupply - Fire Sprinklers & Fabrication · San Antonio, TX · 4 wk ago
Manufacturing$37k–$43k/yrFull-time
Responsibilities
- Managing incoming service requests, prioritizing tickets, and dispatching technical resources to ensure timely resolution of IT issues.
- Contacting customers for onsite work and scheduling technical staff as needed.
- Acting as the first point of contact for internal and external customers, maintaining professional and clear communication.
- Monitoring ticketing system and assigning tasks to appropriate technicians.
- Communicating with clients regarding status updates and scheduling.
- Maintaining accurate records of service requests and resolutions.
- Collaborating with Help Desk team to meet SLA targets.
- Escalating complex issues to senior technical staff when necessary.
- Scheduling resources for onsite visits, installations and projects.
Qualifications
- High School diploma or equivalent; IT related coursework preferred.
- 1+ years in a customer service or technical support environment.
- Ability to sit or stand for extended periods.
- Frequent use of computer and phone systems.
Skills
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication.
- Familiarity with IT ticketing systems and basic troubleshooting.
Pay
Salary: $37000.00 - $43000.00 per year