IT Helpdesk Dispatch
Ocean Tomo, a part of J.S. Held · San Antonio, TX · 6 mo ago
On-siteManagementFull-time
Essential Duties
- Maintain professional and clear communication with customers.
- Monitor ticketing system and assign tasks to appropriate technicians.
- Communicate with clients regarding status updates and scheduling.
- Maintain accurate records of service requests and resolutions.
- Collaborate with Help Desk team to meet SLA targets.
- Escalate complex issues to senior technical staff when necessary.
- Schedule resources for onsite visits, installations and projects.
Skills
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication.
- Familiarity with IT ticketing systems and basic troubleshooting.