Dispatch - Support

Job Duties And Responsibilities

• Analyze the most efficient routes with drivers to target cost-effective delivery of service options that meet customer requirements.
• Daily review of work orders to coordinate resource deployment.
• Monitor daily driver logs for errors or violations of company procedures.
• Monitor drivers' working hours and equipment availability.
• Monitor driver progress, process orders, and manage driver concerns.
• Answer phones and dispatch instructions when drivers need assistance.
• Review previous days/weeks’ services completed to validate delivery.
• Work with billing to ensure a record of services backup for invoice creation/generation.
• Use of computer software and excel for efficient routing, scheduling, and verification.
• Maintain awareness of the weather at all your drivers' locations to flag potential issues.
• Dispatch drivers with knowledge of DOT regulations to ensure drivers are compliant and safe on the job.
• Maintain all records.
• Use good judgment in decision-making and escalate issues as appropriate.

Job Requirements

• High school diploma or equivalent.
• 3-5 previous experiences as a dispatcher or related role.
• PREFERRED: Dispatch or scheduler experience in the transportation industry.
• Excellent time-management skills.
• Ability to work in high-pressure situations and fast-paced environments.
• Strong organizational abilities.

Physical And Mental Requirements

• Necessary To Do This Job: Operate computer, keyboard, and phone.
• Ability to communicate concisely over the phone.
• Ability to sit for long periods.