Dispatch Support Coordinator

Schedule

Sunday to Tuesday and every other Saturday, 7:00 PM – 7:00 AM (onsite in Ankeny, IA).

About the Role

Ruan’s new Extended Operations Center is transforming how we support our business. This full-time role offers an alternating 3- or 4-day work week, providing significant time off. Team members will deliver seamless support and business continuity to Ruan’s operations, customers, and drivers outside traditional hours, leveraging a centralized team in Des Moines for greater efficiency.

Responsibilities

• Accurately prepare and process real-time data, including driver activities, hours of service, fuel inquiries, and other required items in computer systems.
• Update driver and dispatch information into the dispatch system in real time.
• Respond to customer issues by looking up information, completing reports, updating orders, recording necessary details, and responding to emails.
• Communicate regularly and timely with operations regarding issues impacting customer service expectations and commitments.
• Maintain an updated computer log of incidences.
• Manage administrative and customer service responsibilities.
• Assist operations team members and drivers with training and resource material for standard operational processes and procedures as needed.
• Perform other job-related duties and special projects as required.