IT Dispatcher/Service Coordinator
Proactive Technology Management · Bingham Farms, MI · 1 mo ago
HybridInformation TechnologyFull-time
About the role
The team answering the phones is the front-line defense and first impression with our clients. This role sets the tone for the clients IT support experience.
Responsibilities
- Answering phone calls
- Client communication
- Scheduling onsite visits
- Creating tickets
- Replying to emails
- Monday - Friday schedule
Requirements
- Customer Service experience
- Proficient typing skills
- Friendly and positive attitude
- Self-motivated
- Strong multi-tasking and organizational skills
- Ability to work in a fast-paced environment
- Problem solver
- Reliable internet connection
Good to have
- Bachelor's degree
- Call center experience
- MSP experience
- Familiarity with ConnectWise PSA