Dispatcher / Service Coordinator
TUDI Mechanical Systems, Inc. · Tampa, FL · 1 wk ago
On-siteDistributionFull-time
Responsibilities
- Point of contact for commercial service requests and technician assignments
- Scheduling and tracking of service technicians to maximize their operating efficiency and effectiveness
- 100% quality on all customer service calls and ensure timely response to customer requests
- Earn customer loyalty by effectively and efficiently managing customer interactions, ensuring customer satisfaction
- Communicate with customers and their representatives, including building owners, mechanical contractors, other trades, subcontractors, and field support staff
Requirements
- 3+ years of dispatching/customer service experience
- High School or Vocational School Education
- General familiarity with the Tampa area (distances/highways/etc.)
- Exceptional interpersonal, customer service, and communication skills
- Strong proficiency with MS office (Word, PPT, & Excel)
- Able to manage multiple jobs at one time and stay organized
Benefits
- Competitive compensation package; including bonus incentive program
- Comprehensive benefits package, including employer-paid health insurance (no employee contribution toward premiums)
- 401k with Company match & profit sharing
- Excellent working environment
- Variety of employee & family events