Service Coordinator/Dispatcher

Responsibilities

• Coordinates service resources as related to service operations.
• Schedule personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Generates Work Order Documents, dispatches technicians and notifies customers.
• Responsible for customer interaction.
• Captures operations interaction with the Parts Department and Acquisition, as necessary.
• Reviews project paperwork, complete calls, forwards project paperwork to Project Administrators.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff and responding to special requests.
• Logs service start-up and service work requirements in job tracking system.
• Generates and prints various assigned reports.
• Ability to work regularly and dependably.
• Ability to function in a team environment.
• Demonstrate ability to maintain a pleasant and cooperative temperament with internal and external customers.

Requirements

• Associates Degree in Business or related field and 1 year working in a call center environment experience; or 3 years combination of education or experience.
• Strong PC skills in Microsoft Word, Excel, PowerPoint, and Outlook.
• HVAC, Mechanical Contracting, Engineering or Construction industry experience a plus.

Skills & Abilities

• Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.

Environmental Requirements

• Will be required to work in a field environment, multiple customer sites on a daily basis.
• While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard reach with hands and arms.
• The employee frequently is required to stand, walk, and sit.
• The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl.
• The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.