Dispatcher / Service Coordinator

About the role

This is a full-time, on-site position requiring in-office attendance Monday through Friday in Sterling, Virginia. This is not a remote or hybrid role. Join a Team Where Your Organization and Customer Service Skills Make a Difference Commercial Express HVAC is seeking an organized, customer-focused HVAC Service Coordinator / Dispatcher to join our growing Service Department.

For over 20 years, Commercial Express HVAC has been a trusted leader in the commercial HVAC industry, known for delivering high-quality workmanship and exceptional customer service. We pride ourselves on providing reliable HVAC solutions while building lasting relationships with our clients. Our culture is built on teamwork, integrity, accountability, and continuous professional growth.

Responsibilities

As a HVAC Service Coordinator / Dispatcher, you will coordinate incoming service requests, schedule and dispatch technicians, monitor work order progress, and serve as a primary point of contact for customers.

• Schedule, prioritize, and dispatch service calls to HVAC technicians.
• Communicate professionally with customers regarding appointments, scheduling, and service updates.
• Create accurate work orders and monitor jobs from initiation through completion.
• Support field technicians by coordinating schedules and assisting with service-related needs.
• Proactively resolve scheduling conflicts and customer concerns.
• Collaborate with team members to support efficient daily operations and exceptional customer satisfaction.

Requirements

• High school diploma or GED.
• Exceptional customer service and communication skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Excellent verbal and written communication abilities.
• Strong problem-solving skills and attention to detail.
• Dependable, punctual, and able to work effectively as part of a team.
• Positive attitude with a willingness to learn new systems and the HVAC service industry.

Preferred qualifications include previous dispatching, service coordination, customer service, administrative, or call center experience, as well as experience in the HVAC, construction, facilities maintenance, or other field service industries, and familiarity with dispatching or service management software.

Benefits

• Competitive pay based on experience.
• Medical, Dental, and Vision Insurance.
• Health Savings Account (HSA).
• 401(k) with Company Match.
• Paid Time Off (PTO).
• Paid Holidays.
• Employer-Paid Life Insurance.
• Short-Term and Long-Term Disability Insurance.
• Employee Referral Program.
• Company-Sponsored Events and Team Activities.
• Career Growth and Advancement Opportunities.
• Training and development for individuals looking to build a long-term career in the HVAC industry.