IT Dispatcher/Service Coordinator
Proactive Technology Management · Ferndale, MI · 1 mo ago
HybridInformation TechnologyFull-time
About the role
The Dispatcher/Service Coordinator plays a crucial role in setting the tone for client IT support experiences. They manage incoming service requests through email and phone, handling an average of 120-150 calls per week.
Responsibilities
- Answering phone calls
- Client communication
- Scheduling onsite visits
- Creating tickets
- Replying to emails
- Monday - Friday schedule
Requirements
- Customer Service experience
- Proficient typing skills
- Friendly and positive attitude
- Self-motivated
- Strong multi-tasking and organizational skills
- Able to work in a fast-paced environment
- Problem solver
- Reliable internet connection
Good to have
- Bachelor's degree
- Call center experience
- MSP experience
- Familiarity with ConnectWise PSA