IT Help Desk Technician

Responsibilities

• Serving as the first point of contact for customers seeking technical assistance over the phone or email
• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• Customer Support for DHS Applications
• Following up with customers to ensure full resolution of issues
• Installing or changing software to fix issues
• Remotely accessing software to resolve issues
• Diagnosing problems
• Resetting AD and mainframe passwords and unlocking accounts