IT Help Desk Technician

Flash · Austin, TX · 4 wk ago

Information Technology$20–$25/hrInternship

About the role

Parking isn’t just about spaces – it’s about creating seamless experiences, sustainable solutions, and smarter cities. At Flash, we’re not just thinking about today’s parking challenges; we’re actively shaping the future of parking + charging. Join us in transforming the way the world parks.

Join our Flash Team as an IT Help Desk Technician and become an essential part of our internal success! You’ll work alongside a supportive group of IT professionals in a high-energy environment, keeping our hardware, cloud tools, and daily workflows running seamlessly.

Responsibilities

Manage onboarding and offboarding requests, including provisioning and decommissioning hardware and software
Image, deploy, and configure new devices for employees
Handle IT asset logistics via ticketing system (shipping/receiving equipment domestically and internationally)
Administer and support internal tools such as Google Workspace, JumpCloud, Slack, Jira, Confluence, and Microsoft O365
Provide support for Windows machines, MacBooks, and iPads
Decommission out-of-warranty equipment and coordinate recycling efforts
Partner with vendors for warranty-related hardware support
Maintain and manage IT inventory, including tracking assets and stock levels
Keep asset management systems up to date to support budgeting, refresh cycles, and audits
Assist the IT team with ongoing and new projects

Requirements

Technical Skills: Experience imaging and deploying devices (Windows/Mac environments), familiarity with cloud-based IT systems and identity management tools, experience supporting a mixed-device environment (Windows, macOS, iOS), knowledge of IT asset management and lifecycle processes, understanding of ticketing systems and IT support workflows
Soft Skills: Strong customer-first mindset with the ability to build relationships and empathize with users, excellent interpersonal and communication skills, ability to work independently and manage time effectively, high attention to detail and strong organizational skills, adaptability, able to follow processes while supporting change and improvement

Qualifications

Experience in Information Technology, ideally with a focus on end-user support or customer success
High School Diploma or equivalent
Ability to lift up to 25 lbs without assistance
Reliable transportation to the main office and occasional travel to a warehouse location
Flexible schedule

Benefits

Competitive Rewards Package
401(k) with company match
Paid holidays, paid time off and accrue sick leave
Flexible work environment
Opportunities for professional growth and development

Pay

Salary $20.00 - $25.00/hour. Final salary will be determined based on candidate's skills and experience level.

Schedule

Flexible hours, minimum 24 hours, max 29 a week, Monday - Thursday. Location: Austin HQ, may need to go to the Dripping Springs Warehouse on occasion. Travel: 0%