IT Help Desk Technician

Responsibilities

• Respond to inquiries, concerns and requests about IT issues in a prompt and professional manner
• Gather information and determine the issue by evaluating and analyzing symptoms
• Diagnose and resolve issues by using pre-established protocols; redirect issues to appropriate resources, as needed
• Identify and escalate priority issues per center's needs
• Accurately process and record calls; maintain accurate and thorough records in database
• Follow up with centers to verify issues have been resolved. Correct any open issues
• Proactively provide solutions to streamline and upgrade the problem resolution process

Requirements

• Minimum of one year of multi-site help desk or call center experience
• Working knowledge of basic Windows 10, Office 365 Office Suite, and iOS issues
• Working knowledge of NVR
• Computer proficiency, including with online ticketing systems and remote support tools
• Relevant industry experience a plus

Competencies

• Strong customer focus with superior customer service skills
• Ability to listen and troubleshoot effectively
• Excellent verbal and written communication skills
• Ability to interact effectively with employees at all levels of the organization
• Ability to learn and take initiative to solve problems in a fast-paced environment

Benefits

• Competitive Pay
• Discounted childcare
• Same day pay available
• Referral bonus
• Fantastic Benefits Package
• Choices afford you control over how you'd like to receive your healthcare, and how much you want to pay for it
• Affordable Blue Cross Blue Shield plans
• Company-paid life insurance
• 401K retirement plan
• Employee wellness program

About The Sunshine House

The Sunshine House has provided high-quality early education and childcare for children from 6 weeks to 12 years old for 50 years. We operate more than 100 schools across 7 states.

Contact Information

Location: 601 East McBee Ave. Greenville, SC 29601