IT Help Desk Technician

Responsibilities

• Communicate effectively with team members, end users, and customers
• Troubleshoot DIDs, VoIP and telephony issues
• Cisco Unified Communications Manager (CallManager) Setup and troubleshoot various pieces of IT hardware
• (Computers, Printers, Phones)
• On-call rotation
• Install and remove software as needed
• Create tickets and update status as repairs happen
• Escalate items to management or software developers as needed
• Document operating procedures and update with any changes
• Create/Setup user profiles and administer security

Qualifications

• A.S. in Information Technologies or 4 years of Help Desk experience
• Experience with IT fundamentals such as computer hardware troubleshooting and computer network knowledge
• Ability to work in both a team environment and independently
• Time Management
• Analytical skills, the ability to solve problems that may come up during a typical workday
• Strong written and verbal communication skills
• Strong interpersonal skills with end users, customers, and management
• Ability to communicate IT terminology to someone that does not understand technical terms

Example Hardware / Software

• Deployed and Managed, Desktops/Laptops
• IBM iSeries/I (AS/400)
• Viking paging equipment
• Fujitsu Document scanners
• Cisco Webex VOIP Phone System
• Zebra Handheld Computers
• iOS Software, Android devices
• HP and Lanier Printers
• Windows 11, Microsoft 365
• BMC Desktop Management
• Chrome, Firefox, and Edge Web Browsers
• In-House Developed Software

Benefits

• Stable and growing organization
• Competitive weekly pay
• Professional, positive and people-centered work environment
• Fast-paced work environment
• Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
• Paid holidays (8); paid vacation and personal days