IT Help Desk Technician

About the role

ESP Associates, Inc. is seeking an IT Help Desk Technician in our Victoria, TX office. This is an excellent opportunity for a service-oriented professional with some hands-on IT support experience who can work independently and take ownership of their role as part of a dynamic, collaborative IT team!

Responsibilities

• Providing technical assistance and support to end users by responding to help desk tickets, running diagnostic programs, isolating problems and implementing solutions
• Helping configure, build, upgrade, and deploy machines
• Providing support to remote ESP offices
• Prioritizing and managing daily tasks independently, with minimal day-to-day direction

Requirements

• 1+ year of hands-on experience in a help desk, IT support, or similar technical role
• Self-motivated with a strong sense of ownership — able to identify what needs to be done and follow through without being prompted
• Customer service attitude
• Good verbal and written communication skills
• Experience with laptops, workstations, cell phones, printing systems, and hardware troubleshooting
• Working knowledge of Windows 10, Windows 11, Microsoft Office, and Microsoft 365
• Ability to work well in a highly collaborative, team setting
• Ability to handle multiple tasks and competing priorities while supporting/communicating with IT teammates
• Candidate must be able to pass a drug screen, background check, and have a satisfactory driving record in accordance with the company's driving (MVR) policy

Preferred Qualifications

• Associate's Degree and/or 2+ years of experience in computer systems or corporate IT support
• Experience with LAN/WAN support
• Knowledge of VPN and other remote access systems
• Experience with large-scale plotting systems
• Experience with Microsoft Server 2016, 2019 and 2022
• Experience with Hyper-V software and/or VM software

Physical Requirements

Capable of walking various terrains, including inclines and declines. Must be capable of carrying up to but not limited to 50lbs of equipment and or supplies throughout various locations. Bending, kneeling, twisting and repetitive lifting of 20lbs are required

Benefits

• Competitive compensation with yearly performance reviews and discretionary annual bonuses
• 401(k) (Traditional & Roth plans) with a guaranteed employer match of 100% up to the first 3% and 50% on the next 2% (eligibility after 60 days)
• PTO (Paid Time Off) & 10 Paid Holidays
• VTO (Volunteer Time Off) of 4 hours each year (prorated during first year based on hire date)
• Tiered Health, Vision & Dental Insurance Options (eligibility after 30 days)
• Behavioral Medicine through Teladoc
• Short-Term Disability Insurance (Employer paid)
• Long-Term Disability Insurance
• Life Insurance
• Pet Insurance
• Education Reimbursement Opportunities
• Flexible and Dependent Benefits Plan
• Referral Bonuses