IT Help Desk Technician

About Judi Health Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. Judi Health replaces fragmented, outdated systems with the industry's first Unified Claims Processing™ architecture, seamlessly consolidating pharmacy and medical benefit administration on a single, secure platform. By delivering true price transparency, eliminating unnecessary middleman fees, and leveraging advanced AI-powered care delivery, Judi Health helps clients achieve unprecedented operational efficiency and service levels. At Judi Health, we're deploying the infrastructure our country needs to deliver the healthcare we all deserve. We are the intelligence platform powering benefits plans for millions of Americans and proudly leading the next generation of care. To learn more, visit www.judi.health. Location: Hybrid 3 days a week in Charlotte, NC office Position Summary The IT Help Desk Technician assists in managing our ticketing system, MDM software, and AWS platform while overseeing the onboarding and off boarding IT activities associated with employee profiles. Position Responsibilities Research end user issues independently, when needed, and document/develop a solution per company standardsDevelop additional MDM automation to facilitate user onboardingIdentify MDM related company needs and create, configure, test and deploy management of user systems via MDM Software.Collaborate with internal partner teams to identify compliance, best practice, or other IT related policy needs within the cross functional existing processes and workflows; identify and present enhancements and deploy solutions to the business.Responsible for all onboarding and offboarding related IT activities, including system-wide access, purchasing and retrieving of equipment, upgrades, asset tagging, etc.Create Exchange rules to address spam/phishing emails as needed.Collaborate with the IT Engineering team to drive systemic improvements to email filtering system.Promptly respond to user requests via ticketing system/phone calls/IMAssist users with access/system issuesWrite and update documentation for user referenceHelp build and establish procedures for newly established teamParticipate in a Help Desk OnCall schedule (tentatively will be 1 week/month, with potential higher volume at onset as the team grows).Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance. Minimum Qualifications 2+ Years experience in a Help Desk role (preferably in a medium or larger company)A customer-oriented approach to problem resolutionExperience supporting Mac hardware/OSX in a Help Desk environmentExperience supporting remote users in a distributed environmentExperience with Jira Service desk or a similar ticketing systemExperience with Office 365 suiteAbility to lift 30 lbs. regularly and up to 50 lbs. occasionally (for NYT “future onsite” roles only) Charlotte, NC Salary Range: $43,600 USD - $54,500 USD All employees are responsible for adherence to the Judi Health Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at https://www.judi.health/legal/privacy-policy.