IT Help Desk Technician

About the role

MCI is seeking an IT Help Desk Technician to join our IT team and provide day-to-day technical support to employees across the business. The role involves setting up, configuring, and imaging new IT equipment, diagnosing and resolving hardware issues, managing user accounts, and providing first-line technical support.

Responsibilities

• Set up, configure, and image new laptops, desktop computers, and other IT equipment.
• Install, configure, and update operating systems, software, and applications.
• Diagnose and resolve common hardware issues involving computers, screens, keyboards, printers, and peripherals.
• Monitor, manage, and respond to IT help desk tickets within required timeframes.
• Create and manage user accounts and basic access permissions.
• Provide first-line technical support and guidance to employees.
• Maintain accurate records of support requests, equipment, and troubleshooting activities.
• Escalate complex technical issues to the appropriate IT team when required.
• Aid with employee onboarding, offboarding, equipment deployment, and other IT-related activities.

Qualifications

• High School Diploma or equivalent.
• At least 1 year of experience in IT support, help desk, desktop support, or a related role.
• Working knowledge of Windows operating systems and common business applications.
• Basic understanding of computer hardware and networking, including TCP/IP, Wi-Fi, and VPN.
• Experience using help desk or IT ticketing systems.
• Strong troubleshooting, problem-solving, and attention to detail.
• Good customer service and communication skills.
• Ability to work independently and effectively in a fast-paced environment.
• Relevant IT qualification or certification would be advantageous.

Benefits

The role offers a competitive salary, comprehensive benefits package, and opportunities for career growth within a dynamic and expanding organization.

Schedule

This is a full-time position with flexible hours to accommodate the needs of the business and the employee.

Pay

The pay for this role is commensurate with experience and qualifications.

Conditions of Employment

• All MCI Locations Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
• Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.
• Job offers are contingent on drug screening results.

Physical Requirements

• This job operates in a professional office environment.
• Frequent travel about the facility moving equipment weighing up to forty (40) pounds.
• Bending or crouching to access cables.
• The ability to observe details at close range.
• Some time spent in server rooms and communications equipment spaces for installation, testing, and troubleshooting.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. Please contact Human Resources if you need assistance.

Diversity and Equality

MCI is committed to fostering a diverse and inclusive workplace where all employees are treated with dignity and respect. We strive to provide equal opportunities for all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.