IT Help Desk Technician

Serves as an initial point of contact

• troubleshoots IT related problems including hardware, software, network, and printer issues.
• Manages and updates tickets.
• Escalates issues/tickets to upper level Help Desk.
• Provides support in person, over the phone, and using remote control helpdesk software.
• Installs, configures, deploys, and troubleshoots PC's.

Qualifications

• 2-4 years' of help desk experience.
• Windows 11, Microsoft 365 (Word, Excel, and Outlook).
• Strong Hardware Skills (PC, Notebook, mobile devices).
• Windows Network troubleshooting.
• Excellent communication skills.
• Excellent problem solving skills.
• Customer service oriented.
• Must be able to lift at least 50 lbs and crawl under desks if necessary.
• Must have reliable transportation.
• Some seasonal local and overnight travel may be required.
• Preferred Qualifications: iOS and Android knowledge, A+ and/or Network+ Certification.

Perks

• Broad benefits package including medical, dental, vision, life insurance options, paid vacations, and a 401k with company matching.

About General RV

General RV was founded in 1962 by Abe Baidas when he converted a Detroit gas station into a small RV sales and manufacturing facility. Over the decades, we've grown into the nation's premier RV dealer, operating fourteen Supercenters in seven states and an inspection facility in Indiana. We are proud of our history and are now in the third generation of family ownership. Since 2014, General RV Center has been named by Crain's Detroit as one of Michigan's largest and fastest growing privately held companies.