IT Help Desk Technician

About the role

Under the direction of the SVP of IT, Security and Infrastructure, you are responsible for supporting and effectively provisioning, installing/configuring operating systems, hardware, software, and related applications. Further responsibilities include tracking IT assets and projects, creating IT purchase orders, monitoring and resolving onsite IT support tickets related to printers, applications, and general user support questions. You will maintain and monitor daily support tickets through email and Celsius’ ticketing platform.

Responsibilities

• Manage and resolve help desk tickets, provision or deprovision service management tickets relating to hardware (Windows, MAC, and OS) and software relating to Office365, JIRA, ADOBE, plus other applications as assigned.
• Inventory management of all hardware and software asset lists.
• Manage the proper operation of office equipment and digital resources (access control, printer, Wi-Fi, IP phones).
• Assist users with resetting passwords or login issues, mobile device questions, and email archiving.
• Assist users with creating TEAMS groups/channels or SharePoint sites.
• Create Application Job Aids for managers to use and distribute as application tutorials.
• Other duties as assigned by management.

Role Breakdown:

• 25% Onboarding and Offboarding of Hardware and Users
• 25% Endpoint Administration and Documentation
• 25% Inventory Management
• 25% Helpdesk Support

Requirements

• Must hold an A+ and Networking+ Certification.
• Advanced skills in MS Office, Outlook, Excel, and PowerPoint.
• Able to type 50+ words per minute.
• Demonstrated problem-solving and troubleshooting skills.
• Detailed orientated, with excellent oral and written communications skills.
• Function as a member of a work team, self-motivated, and highly responsible.
• Python and Power BI, Power Automate skills a plus.
• Must be able to work full time onsite in Boca Raton.
• AS or BS Degree – Computer Information Management or combination of education/experience.
• 1 year experience with Office365, TEAMS, SharePoint, and Inventory management systems.
• 1 year of network/infrastructure administration experience.
• 2+ years in IT Support including IP phones, desktops, laptops, applications, Wi-Fi, and system setups.
• Experience with Windows 11, Windows Server.
• Able to work in a fast-paced, high-growth environment.
• Excellent customer support skills.

Benefits

• Comprehensive Medical, Dental & Vision benefits.
• Long- and short-term disability.
• Life insurance.
• Paid Time Off.
• Company-paid holidays.
• 401(k) with Company match.
• Identity theft and legal services.

Pay

The base pay range for this position is for a successful candidate within the state listed. The successful candidate’s actual pay will be based on multiple factors, such as work location, job-related knowledge, skills, qualifications, and experience. This position may be eligible for other compensation, including bonuses and Restricted Stock Units (subject to company plans).

Location: Onsite in Boca Raton, FL.