IT Help Desk Support

We need to output only HTML fragment, no html/body tags, no markdown fences. Use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must preserve all substantive info, no invented or summarizing away detail. Remove boilerplate, navigation, legal, EEO, etc. Also remove duplicated lines, application instructions. Also remove Job ID/requisition numbers as headings (none present). Also remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. Also remove duplicated lines. We need to parse the description. The posting includes: - Description paragraph: "The Technology Experience Specialist 1 provides frontline technical support to agency staff, ensuring technology issues and service requests are resolved efficiently and professionally. This role supports end-user technologies, mobile device management, hardware lifecycle activities, onboarding, asset management, and adoption of new technology solutions. The position follows established help desk workflows and ITIL-based practices while maintaining a strong focus on customer service and user experience." - Key Responsibilities: bullet list (provided as sentences). We'll need to convert to

• . - Key Qualifications: bullet list. - Experience Requirements: includes "Additional Skills & Qualifications Internship experience in Information Technology or a related field. 1+ years of experience in IT support, help desk operations, or customer-facing technical support. Experience working within an IT service management or ITIL-based environment is a plus. Certifications such as A+, Network+, Microsoft, or ITIL Foundation are preferred but not required." - Job Type & Location: "This is a Contract to Hire position based out of Harrisburg, PA." - Pay And Benefits: includes pay range and benefits list. - Workplace Type: "This is a fully onsite position in Harrisburg,PA." - Application Deadline: "This position is anticipated to close on Sep 26, 2026." This is application instruction? It's a deadline; maybe we should remove as application instructions? The instruction says remove application instructions. The deadline is arguably part of application instructions. We should remove it. - About TEKsystems: multiple paragraphs about company, equal opportunity, etc. This is boilerplate/EEO etc. Should be removed. - Also repeated "About TEKsystems And TEKsystems Global Services" etc. Remove. - Also "San Francisco Fair Chance Ordinance..." etc. Remove. - Also "Massachusetts Lie Detector:" etc. Remove. - Also "Use of Artificial Intelligence (AI):" etc. Remove. Thus we keep only substantive job description: description, responsibilities, qualifications, experience requirements, job type & location, pay and benefits, workplace type. We need to decide sections: About the role (maybe the description paragraph). Responsibilities (key responsibilities). Requirements (maybe experience requirements?). Qualifications (key qualifications). Skills (maybe preferred skills? but we have "Preferred Skills" not present; we have "Additional Skills & Qualifications". Could treat as Skills. Benefits and Pay sections: we have Pay And Benefits combined; we could split into Pay and Benefits sections if content present. The posting includes pay range and benefits list. So we can have

  Pay

  with pay range, and

  Benefits

  with benefits list. Schedule: we have Workplace Type (fully onsite) maybe schedule? Not exactly schedule; but we could treat as Schedule? The instruction says use

  for Schedule if posting actually states them. The posting does not state schedule like hours, shift, etc. It states fully onsite position. That's more about location/workplace type, not schedule. So we may not include Schedule section. We also have Job Type & Location: could be part of About the role? Or we could create a separate section like "Job Type & Location" but not in allowed headings list. Allowed headings are About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content to those headings. Job Type & Location could go under About the role (maybe include location). Or we could incorporate location into About the role paragraph. Thus sections: - About the role: include description paragraph plus job type and location (Contract to Hire, based out of Harrisburg, PA) and workplace type (fully onsite). Also maybe include that it's a contract to hire. - Responsibilities: list of key responsibilities. - Requirements: maybe experience requirements? Could be "Experience Requirements". We'll put under Requirements heading. - Qualifications: key qualifications. - Skills: maybe "Preferred Skills" not present; but we have "Additional Skills & Qualifications" which includes internship experience, 1+ years experience, ITIL environment plus, certifications preferred. That could go under Skills? Or we could merge with Qualifications. But we need to follow instruction: prefer a few substantive sections over many thin ones. We could combine Qualifications and Skills into one Qualifications section. However we have separate headings allowed; we could still include Skills if there is content. The "Additional Skills & Qualifications" is basically experience and certifications. Could be considered Skills. But we already have Qualifications covering experience and skills. To avoid duplication, maybe we put under Qualifications. Thus we may have sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay. Check if we have any content for Requirements separate from Qualifications. The posting has "Experience Requirements" and "Additional Skills & Qualifications". That seems like requirements. The "Key Qualifications" is separate. So we can have Requirements (experience) and Qualifications (skills/knowledge). That seems appropriate. Thus: - About the role: description + job type + location + workplace type. - Responsibilities: bullet list. - Requirements: experience requirements (internship, 1+ years, ITIL environment plus, certifications preferred). Also maybe include "Additional Skills & Qualifications". We'll combine. - Qualifications: key qualifications list. - Benefits: list of benefits. - Pay: pay range. We must not include sections with filler like "commensurate with experience". Not present. Now we need to format. We must not repeat the job title as a heading. The job title is "Technology Experience Specialist 1". We'll not add heading for that. We must not put Job ID/requisition numbers as headings (none). We must output only HTML fragment. Let's extract content precisely. Description paragraph: "The Technology Experience Specialist 1 provides frontline technical support to agency staff, ensuring technology issues and service requests are resolved efficiently and professionally. This role supports end-user technologies, mobile device management, hardware lifecycle activities, onboarding, asset management, and adoption of new technology solutions. The position follows established help desk workflows and ITIL-based practices while maintaining a strong focus on customer service and user experience." Job Type & Location: "This is a Contract to Hire position based out of Harrisburg, PA." Workplace Type: "This is a fully onsite position in Harrisburg,PA." We could combine: "This is a Contract to Hire, fully onsite position based out of Harrisburg, PA." Now Responsibilities bullet list (as given): - Provide onsite and remote technical support for end users. - Troubleshoot and resolve hardware, software, account, connectivity, and peripheral issues. - Escalate issues appropriately and collaborate with senior support staff as needed. - Follow help desk procedures and ITIL-aligned support processes. - Support new-hire onboarding activities, including workstation setup, software installation, and account configuration. - Assist with mobile device management and end-user technology administration. - Participate in hardware deployment, refresh, replacement, and retirement initiatives. - Maintain accurate IT asset inventory records. - Create and maintain knowledge base articles, user guides, and support documentation. - Assist with technology rollouts, testing, training, and post-deployment support. - Identify recurring issues and recommend process improvements to enhance service quality. We need to ensure each is a

  . Now Requirements (Experience Requirements + Additional Skills & Qualifications): Experience Requirements paragraph: "Internship experience in Information Technology or a related field. 1+ years of experience in IT support, help desk operations, or customer-facing technical support. Experience working within an IT service management or ITIL-based environment is a plus. Certifications such as A+, Network+, Microsoft, or ITIL Foundation are preferred but not required." We could also include "Additional Skills & Qualifications" but it's same as above. Actually the text shows "Experience Requirements Additional Skills & Qualifications Internship experience..." It seems they merged. We'll just use that sentence. Thus Requirements list: - Internship experience in Information Technology or a related field. - 1+ years of experience in IT support, help desk operations, or customer-facing technical support. - Experience working within an IT service management or ITIL-based environment is a plus. - Certifications such as A+, Network+, Microsoft, or ITIL Foundation are preferred but not required. Now Qualifications (Key Qualifications): - Experience providing frontline IT support in a help desk or service desk environment. - Strong troubleshooting skills across workstations, mobile devices, user accounts, connectivity issues, and peripherals. - Familiarity with ITIL-based support processes, including incident, request, and problem management. - Ability to support users in both onsite and remote environments. - Excellent customer service, communication, and interpersonal skills, including active listening and de-escalation techniques. - Ability to explain technical concepts to non-technical users in a clear and user-friendly manner. Now Benefits list: From Pay And Benefits section: "Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)" We need to preserve all. Also note there is a line: "Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms." This is somewhat boilerplate but still substantive? It's about benefits eligibility. Might be considered boilerplate but it's about benefits. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. This is not exactly that; it's about benefits eligibility. Might keep? However it's somewhat generic. But we can keep as part of benefits description. However we should avoid filler like "Eligibility requirements apply..." It's not filler like "not specified". It's actual info. We'll include as a

  maybe. But we need to decide if we want a

  for prose. The benefits list could be

  • . The eligibility sentence could be a

    . Now Pay: "The pay range for this position is $19.00 - $22.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors." We can keep that as

    . Now we need to ensure we don't include any boilerplate like "About TEKsystems" etc. We'll exclude. Now produce HTML:

    About the role

    The Technology Experience Specialist 1 provides frontline technical support to agency staff, ensuring technology issues and service requests are resolved efficiently and professionally. This role supports end-user technologies, mobile device management, hardware lifecycle activities, onboarding, asset management, and adoption of new technology solutions. The position follows established help desk workflows and ITIL-based practices while maintaining a strong focus on customer service and user experience. This is a Contract to Hire, fully onsite position based out of Harrisburg, PA.

    Responsibilities

    • Provide onsite and remote technical support for end users.
    • Troubleshoot and resolve hardware, software, account, connectivity, and peripheral issues.