IT Help Desk Support
MV Transportation · Kent, WA · 1 wk ago
Information TechnologyFull-time
Responsibilities
- Handle various technology issues related to a transit environment and support corporate infrastructure.
- Provide Trapeze software direction, desktop, server and network support for client operations according to Service Level Agreements (SLA).
- Support desktop and server repair, network maintenance, helpdesk tickets, disaster recovery and other projects as assigned.
- Support analog, digital, or VOIP telephone systems, T-1, fax and DSL lines.
- Support local technologies related to transit operations, such as MDT/in vehicle tablets and Trapeze reservation software platform.
- Manage servers at local division; domain controller, file, application and database (MS SQL SVR).
- Provide reports and updates for local divisional office and interact with client agencies.
- Close interaction with the client’s IT department.
- Manage complex IT projects, IT employees and outside vendors.
- Develop strategic operations and investment plans that weigh costs, benefits, opportunities and risks of various IT investment approaches.
- Control and minimize costs.
- Ensure suitable documentation exists and is maintained for IT operations and software development.
Qualifications
- Proficient with Trapeze transit software.
- Proficient with Active Directory, relational databases (MS SQL Server preferable) and networking.
- Thorough understanding of computer, server, network, printer and peripheral hardware.
- Experience supporting Windows 7, 10, Server, 2012 & 16, and Microsoft Office applications.
Desired Qualifications
- Excellent communication and decision-making skills.
- Experience with desktop, server and network management tools.
- Experience with Cisco switches and routers.
- Familiarity with backup and disaster recovery.