Help Desk Support

Responsibilities

• Provide Tier 1 technical support through remote and onsite support.
• Troubleshoot Office 365, Active Directory, desktop, laptop, user account, printer, and basic networking issues.
• Respond to and resolve an average of 5-8 tickets per day.
• Set up and configure computers, user profiles, software, and basic peripherals.
• Document work, updates, and resolutions in the ticketing system.
• Support a variety of client environments, with users ranging from small teams to larger environments.
• Escalate complex technical issues to senior technical team members as needed.
• Travel locally to client sites for onsite support, equipment setup, and troubleshooting.
• Maintain a professional and customer-focused approach when working with clients.

Qualifications

• Experience in help desk, desktop support, desk side support, or technical support.
• Technical background with Office 365, Active Directory, ticketing systems, and basic network support.
• Strong written and verbal communication skills.
• Personable, professional, and customer-service oriented.
• Able to work independently while communicating clearly with managers and team members.
• Comfortable supporting multiple client environments and adapting to different systems.
• Experience with ConnectWise.
• Microsoft certifications, CompTIA certifications, or other relevant technical certifications.
• Prior MSP experience.
• Experience supporting small to mid-sized business clients.

Benefits

A comprehensive benefits package is provided including medical, dental and vision coverage along with a retirement savings plan.

Pay

Salary Disclaimer: Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location.

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